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Pay-As-You-Go sign-up fails at the final step after card and 3-D Secure succeed, and I can't open a support request without a subscription

Hello, I'm trying to add a Pay-As-You-Go subscription to my existing Azure account so I can create a free-tier (F0) Speech resource. The account signs in to the Azure portal and has its directory, but it has no subscription. What happens On 6 November…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,151 questions
asked 2026-11-06T18:41:47.94+00:00
Sonarch 0 Reputation points
answered 2026-11-07T15:20:39.4733333+00:00
Vasileios Dionysopoulos 646 Reputation points
2 answers

Need to receive my Installer app again because I have a new laptop and need the Installer Application for my account

You sent me the installer after I paid you $99.95 but could not install in on my very old computer. You needed a more recent update. So I bought a new computer and need you to send me Office 365 application installer

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-11-07T14:45:28.69+00:00
Dominic Roncace 0 Reputation points
answered 2026-11-07T15:18:10.4633333+00:00
EmilyS726 278.4K Reputation points Independent Advisor
1 answer

Surface Laptop for Business 7th Edition – all microphones disappear after Intel Smart Sound Technology OED / DSP crash

have a Surface Laptop for Business 7th Edition with Intel running Windows 11. Intermittently, the entire microphone/input audio subsystem disappears. Typical symptoms: Bluetooth headphones remain connected. Audio playback may initially stop and later…

Windows for business | Windows Client for IT Pros | Devices and deployment | Other
asked 2026-11-06T21:42:24.54+00:00
Leonid Frolov 20 Reputation points
answered 2026-11-07T15:17:01.6033333+00:00
Vasileios Dionysopoulos 646 Reputation points
1 answer

Profile password

I just recently changed my password in my profile but when I try to sign in it says incorrect password

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-07T15:10:35.7666667+00:00
Betty Rogers 0 Reputation points
answered 2026-11-07T15:11:08.7133333+00:00

AI answer

2 answers

Not receiving some emails on Outlook Client/Outlook online

For about the past two weeks I have been aware that I am not receiving some emails sent to my .live.co.uk account These are from different people but the ones that I know about are all people I regularly correspond with/get mails from. They include…

Outlook | Web | Outlook.com | Email
asked 2026-11-06T18:33:42.3333333+00:00
Tim091 0 Reputation points
edited a comment 2026-11-07T15:08:30.1366667+00:00
Tim091 0 Reputation points
1 answer

Artifact Signing Public Trust eligibility for an Israeli osek patur (sole proprietor) before paid setup

I operate Odyon, a commercial Windows VST3 music-production plug-in, as an Israeli registered sole proprietor with VAT-exempt status (osek patur). The Artifact Signing Quickstart lists Israel for Organization Public Trust validation and provides an…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,697 questions
asked 2026-11-06T23:05:45.1366667+00:00
yuval miron 0 Reputation points
commented 2026-11-07T15:06:07.4+00:00
yuval miron 0 Reputation points
1 answer

Personal Account Being Treated Like an Enterprise Account: Unable to Log In

I have an ongoing problem that my Personal Azure account (gmail) is being treated like it is an enterprise account which is preventing me from logging into my Azure account.

Microsoft Security | Microsoft Entra | Other
asked 2026-10-16T17:57:14.9266667+00:00
Lars Liden 0 Reputation points
commented 2026-11-07T15:05:29.8433333+00:00
Heimerdinger 1,465 Reputation points Independent Advisor
2 answers

Unable to get my Project Professional 2024 product key to attach to my account

I recently purchased Project Professional 2024 and was provided a license key by the retailer. I currently own Project Professional 2019 which shows in the "Products you've purchased" area of my subscriptions. When I go to redeem my new…

Microsoft 365 and Office | Project | For home | Windows
asked 2026-11-07T14:26:53.98+00:00
Gregory Hart 0 Reputation points
answered 2026-11-07T14:58:39.94+00:00
Demi Nguyen 3,030 Reputation points Independent Advisor
1 answer

someone created a fraudulent email address using my name

I received a email late last evening from citibank that my email address had been changed on my home depot card, and it was to an email address with my full name at outlook.com which is not my email address. Can this fraudulent address be reported…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-07T14:02:56.44+00:00
JEFF EPPLER 0 Reputation points
answered 2026-11-07T14:55:54.9166667+00:00
EmilyS726 278.4K Reputation points Independent Advisor
1 answer

Unable to complete Azure for Students verification (Dead loop: No subscription to open Azure ticket) - Request Moderator Escalation

Hello Microsoft Support & Community Team, I am experiencing an issue while applying for the Azure for Students offer. The automated verification repeatedly fails with the following generic error message: "Unable to complete Azure for Students…

Azure | Azure Training
asked 2026-11-07T14:54:58.13+00:00
hao miau 0 Reputation points
answered 2026-11-07T14:55:51.07+00:00

AI answer

4 answers

Using EXCEL to highlight dates past the date in the cell (not today)

Hi, I have a range of data on a spreadsheet used for customer contact. I have one column which has the date in which they were last contacted. I use a specific follow up pattern of sending emails at different intervals. I need to highlight the date in…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-10-30T10:27:12.9833333+00:00
Charlotte Guest 0 Reputation points
edited an answer 2026-11-07T14:55:11.84+00:00
Dana D 100 Reputation points
1 answer

Face validation failed

Face validation failed during the identity-validation flow at the Face Check/liveness verification step. Need to fix or remove.

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,697 questions
asked 2026-11-07T14:52:56.9766667+00:00
Adam War 0 Reputation points
answered 2026-11-07T14:54:17.1333333+00:00

AI answer

3 answers

I want to restore the front screen for wn11

I wanted a picture as the front screen now I want to get back to win 11 startup screen

Windows for home | Windows 11 | Settings
asked 2026-10-31T14:45:09.03+00:00
Doug Townsend 0 Reputation points
answered 2026-11-07T14:52:33.2433333+00:00
Doug Townsend 0 Reputation points
1 answer

OUTLOOK WONT CHANGE TO NEW EMAIL ADDRESS

I'm trying to update from a blueyonder.co.uk ref to an outlook.com address and it's saying it's already in use, which is correct as I have just changed it to outlook.com. Anyone got any ideas on how to get it to recognise my new address.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-07T14:08:49.5933333+00:00
Gillian Clark 0 Reputation points
answered 2026-11-07T14:49:29.6166667+00:00
EmilyS726 278.4K Reputation points Independent Advisor
3 answers

Outlook forced new outlook.com account on my new computer - can't access old email

I recently bought a refurbished Dell desktop. When starting it up and adding data from old computer, Outlook would not proceed until I clicked on an [moderator's note: PII removed]@outlook.com email address. Now, I cannot receive emails from my working…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-11-05T18:16:06.1466667+00:00
Dan Hamilton 0 Reputation points
answered 2026-11-07T14:47:45.5533333+00:00
Dan Hamilton 0 Reputation points
1 answer

Listing hyperlinks to file in a OneDrive folder

I have a number of files in a OneDrive folder which I want to list by name and hyperlink in an Excel spreadsheet

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-06T18:49:25.4366667+00:00
Leo Lyons 0 Reputation points
commented 2026-11-07T14:47:29.4466667+00:00
Leo Lyons 0 Reputation points
1 answer

where have all my self created folders gone?

All the folders i created to put certain emails in have gone

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-11-07T14:46:15.28+00:00
Curtis, David 0 Reputation points
answered 2026-11-07T14:46:59.46+00:00

AI answer

1 answer

Azure Cloud Shell Private VNet cannot be deleted — orphaned acisal references Microsoft-managed ACI

I am trying to decommission an Azure Cloud Shell private networking environment. All resources have been deleted except the Virtual Network and Network Security Group. The VNet and its subnets are in Failed provisioning state. The cloudshell-containers…

Azure Virtual Network
Azure Virtual Network

An Azure networking service that is used to provision private networks and optionally to connect to on-premises datacenters.

3,186 questions
asked 2026-11-05T02:58:37.8666667+00:00
Gustavo 0 Reputation points
edited an answer 2026-11-07T14:45:44.4933333+00:00
Vasileios Dionysopoulos 646 Reputation points
2 answers

I am not able to install Microsoft 365, after purchasing and clicking the setup file

I have tried repeated times, including turning off my antivirus software. When I clean on the setup file, it starts to download the program, and runs for 5-10 minutes, but then stops and give an error code, such as 0-2031 (17004)

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-07T14:06:31.41+00:00
Michael Murray 0 Reputation points
answered 2026-11-07T14:45:37.1066667+00:00
Ivan B 126.9K Reputation points Independent Advisor
2 answers

Microsoft To Do sharing broken between personal accounts

Hi, Problem: others can’t join new To Do lists I share. Error: “Can’t join list. Lists can only be shared between personal accounts, or between work or school accounts in the same organization.” All accounts involved are personal Microsoft accounts. What…

Microsoft 365 and Office | Microsoft To Do | For home
asked 2026-11-01T13:12:03.15+00:00
Peter 15 Reputation points
commented 2026-11-07T14:43:18.8+00:00
sethro 0 Reputation points