I cannot access my hotmail account

Microsoft does not document a guaranteed appointment-based callback for Outlook.com, but its Contact Support workflow will show the assisted options available in your region, which may include live chat or telephone support.^1^

Contact a support person

1. Open Contact Microsoft customer support.
2. Select Personal account.
3. Under Microsoft technical support, select Get help.
4. Enter: Cannot access Hotmail after updating my Mac.
5. Complete the suggested checks, then select Contact Support if offered.
6. Choose Outlook.com and the available contact method. The options shown depend on the product, region, subscription, and issue; Microsoft states that these may include chat.^1^

If the affected account cannot sign in, use another working Microsoft account to reach the support workflow. Be aware that agents cannot access or change account details or send password-reset links.^1^ For sign-in failures, Microsoft directs users to its account sign-in helper instead.^2^

Separate the browser problem from the account problem

Because the browser itself will not open, first launch a different browser—current versions of Safari, Microsoft Edge, Firefox, or Chrome are supported on macOS. Sonoma exceeds Outlook.com’s minimum macOS requirement.^3^

• If another browser opens Outlook.com: the Hotmail account is working, and the original browser needs repair or updating. Ad blockers and pop-up blockers can also prevent Outlook.com from loading.
• If Outlook.com opens but rejects the sign-in: run the Microsoft account sign-in helper through the support page above.
• If no browser application will open: that is a macOS/browser issue rather than an Outlook.com sign-in issue; contact Apple Support or reinstall/update a supported browser.

Alternative: use Outlook for Mac

Since adding the account through macOS System Settings was already unsuccessful, do not repeat that route. Instead, install or open Microsoft Outlook for Mac, then:

1. Select Outlook → Settings.
2. Select Accounts → + Add Account.
3. Enter the full Hotmail address.
4. Select Continue, complete the Microsoft sign-in page, and select Done.^4^

This setup supports Hotmail directly and uses Microsoft’s current account configuration rather than a manually configured mail connection.

References

1. Contact Microsoft customer support | Microsoft Support
2. How to get support for Outlook.com | Microsoft Support
3. Supported browsers for Outlook on the web and Outlook.com | Microsoft Support
4. Add an email account to Outlook for Mac | Microsoft Support