Can not connect to my hotmail. What is wrong

There is currently a broader Microsoft Outlook outage affecting some Outlook.com and Hotmail users, so check Microsoft’s service-status page and wait for Outlook.com to return to normal before changing your account settings.^1^^2^

What to do

1. Open Microsoft service health status and expand Microsoft consumer products, then check Outlook.com.^1^
2. If Outlook.com shows an incident or anything other than normal service, wait and try signing in again later. Avoid removing the account, repeatedly resetting its password, or changing mail settings while the outage continues.
3. When the status returns to normal, try Hotmail through Outlook.com in a web browser. Hotmail now uses Outlook.com and the same Microsoft account password.^3^

If service is normal but you still cannot connect

Use Microsoft’s sign-in troubleshooter from the Hotmail sign-in support page.^3^ This is the appropriate next step if:

• Your password is rejected.
• The account is blocked.
• Microsoft requests identity verification.
• The problem remains after the outage is resolved.

If you can sign in but the mailbox itself does not load, open Outlook.com, select Help, search for the error, and under Still need help? select Yes to contact Outlook.com support.^4^

References

1. Microsoft service health status
2. Microsoft’s Outlook email hit by new outage - TechCrunch
3. How to sign in to Hotmail | Microsoft Support
4. How to get support for Outlook.com | Microsoft Support