Outlook has stopped working

E Doherty 0 Reputation points
2026-11-13T03:05:44.3533333+00:00

Outlook as stopped all together, a Global collapse I believe, can you give me any form of update on when it will be working again ?

Outlook | Web | Outlook.com | Email
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  1. SD - IA 183.2K Reputation points Independent Advisor
    2026-11-13T13:22:09.8433333+00:00

    Hi,

    For me, Outlook is back. If yours is too, let me know!

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  2. SD - IA 183.2K Reputation points Independent Advisor
    2026-11-13T03:37:46.96+00:00

    Hi E,

    None of us here I am afraid, work for Microsoft, so we do not have an idea :(

    Microsoft shared the following update:

    Via https://x.com/MSFT365Status/status/2121079061774491735

    We’ve monitored the status of the changes applied to improve serviceability and confirmed they're not taking as expected. We’re identifying alternate workstreams that can be applied to increase capacity in the face of sustained traffic management imbalances. More info under EX1550543 and MO1550821 in the Microsoft 365 admin center, as well as https://msft.it/6013xBHsf if the admin center is not available to you.

    I hope this information helps. If you have any more questions, don't hesitate to reach out. Wishing you good luck!

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  3. AI answer

    2026-11-13T03:06:27.8433333+00:00

    Microsoft currently lists personal Outlook.com as operational, but an active Exchange Online incident is affecting some work or school users, with no published recovery time yet.

    Current status — 13 November 2026

    • Personal account ending in Outlook.com, Hotmail, Live, or MSN: Microsoft’s consumer status feed lists Outlook.com as operational. Its latest visible update was 12 November 2026 at 19:31 UTC, so Microsoft is not currently reporting a global consumer outage.^1^
    • Work or school account: Microsoft’s admin-status feed reports an active Exchange Online issue affecting access through Outlook on the web, Outlook desktop, mobile synchronization, and other connections. Email delivery may also be delayed. No estimated recovery time is currently published in the public update.^2^

    For a work or school mailbox, no local repair should be necessary if your symptoms match that incident. Your Microsoft 365 administrator can monitor Microsoft 365 admin center → Health → Service health for the incident’s latest update.

    If this is a personal Outlook.com account

    Because no consumer outage is posted, test the mailbox directly at https://outlook.com:

    1. Open it in an InPrivate/Incognito browser window.
    2. If it works there, clear cookies and cached data for Microsoft/Outlook sites.
    3. If you cannot send or receive mail, check whether Microsoft cloud storage is full. A full cloud-storage allowance prevents sending and receiving; incoming messages during that period are returned to their senders.^3^
    4. If you can sign in but Outlook.com remains unusable, select Help → Help, search for the issue, then choose Still need help? → Yes to contact Outlook.com support.^4^
    5. If you cannot sign in at all, use the Microsoft account sign-in helper referenced on that support page; Outlook.com support cannot resolve sign-in problems directly.^4^

    References

    1. status.cloud.microsoft
    2. Microsoft Admin Center Status
    3. Can't send or receive email in Outlook.com | Microsoft Support
    4. How to get support for Outlook.com | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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