copilot not working

Jim Mikel 0 Reputation points
2026-11-13T02:59:59.78+00:00

I use copilot on a paid subscription. I uninstalled and installed, but it opens to a blank screen now. I am not sure what to do. HELP TY

Microsoft Copilot | Other
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  1. AI answer

    2026-11-13T03:00:15.5033333+00:00

    Try these steps in order:

    1. Run the Copilot troubleshooter in Get Help.
      • Open Get Help.
      • In the search box, enter Copilot connectivity troubleshooter if Copilot opens but stays blank or cannot connect.
      • Also run Copilot License Troubleshooter if the issue may be related to subscription validation.
      • Follow the prompts and review the findings.
    2. If this is Copilot on Windows, remove and reinstall the app.
      • Windows 11: Settings > Apps > Installed apps > search for Copilot > … > Uninstall.
      • Windows 10: Settings > Apps > search for Copilot > Uninstall.
      • Reinstall it from the Microsoft Store.
    3. If the blank screen is in a Microsoft 365 app such as Word, Excel, or PowerPoint, check these items:
      • First look for the Copilot entry point in the lower-right corner of the document, workbook, or presentation, because the button may have moved.
      • Make sure the apps are on the latest build.
      • Refresh the license:
        • On Mac: open any Microsoft 365 app > app name menu > About <app name> > More Info... > Refresh License.
        • Then close documents and restart all Microsoft 365 apps.
      • Check privacy settings:
        • On Mac: Word > Preferences > Privacy.
        • Turn on Experiences that analyze your content and All connected experiences.
      • On the web, refresh the browser page. If needed, enable third-party cookies because blocked third-party cookies can prevent Copilot from validating the license.
    4. If this is classic Outlook for Windows and Copilot is missing there, use new Outlook, Outlook on the web, or create a new Outlook profile.
    5. If the issue continues:
      • Home users: contact Support.
      • Business users: check with the Microsoft 365 admin to confirm the Copilot entitlement, and the admin can contact Microsoft support if needed.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Emma1-N 15,005 Reputation points Microsoft External Staff Moderator
    2026-11-13T07:45:33.63+00:00

    Hello Jim Mikel,

    There's currently a global outage affecting some Microsoft services. It is an issue on Microsoft's end. Service status can be monitored here Service Health Status.

    There is no estimated time for when services will be restored, but Microsoft is already working to bring them back online.

    Thank you for your patience.

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