I can't access my email since 1 pm today

Check Microsoft’s Service Health Status first because failure across the website, desktop, phone, and app can indicate a service incident rather than a device-specific problem. Microsoft directs Outlook.com users with access problems to that status page.^1^

1. Open the Microsoft Service Health Status page.
2. Look under Microsoft consumer products for Outlook.com.
3. If Outlook.com shows an incident or anything other than green, wait for Microsoft to restore the service and monitor the page for updates. Microsoft’s guidance is to try again once service returns to normal.^2^

There are user-submitted Outlook problem reports today, but those reports do not constitute official confirmation of a Microsoft-wide outage.^3^

If service status is green

Since the same account fails on multiple devices and apps, skip reinstalling the app or repeatedly clearing browser data. Use Microsoft’s Sign-in Helper instead; it checks for account-specific problems and provides the applicable recovery action.^4^

• Enter the affected Outlook.com address in the Sign-in Helper.
• Follow any prompt concerning a blocked account, password, or verification code.
• Record the exact error message or code if the helper cannot resolve it.

If the helper finds no account problem and Outlook.com remains inaccessible, use Microsoft’s Outlook.com support route. The official support page provides a contact option specifically for users who cannot sign in.^5^

References

1. Fixes or workarounds for recent issues on Outlook.com
2. How to sign in to Hotmail | Microsoft Support
3. Microsoft Outlook down? Current problems and outages | US
4. I can't sign in to my Microsoft account | Microsoft Support
5. How to sign in to Outlook.com | Microsoft Support