Still no action with outlook email

Check Microsoft’s Service Health Status first because current user reports indicate that some Outlook users—including users around Chicago—may be experiencing problems, although there is no confirmed Chicago-specific Microsoft outage bulletin in the available information. ^1^

Determine whether this is an outage or a mailbox problem

1. Open Microsoft’s Service Health Status site: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
   Microsoft directs Outlook.com users there for current service availability. ^2^
2. Open Outlook.com in a browser rather than relying only on the Outlook app.
   • If new messages appear on the web, the mailbox is working and the installed app has a synchronization problem.
   • If the web inbox also remains unchanged, send a message to yourself. Failure to send or receive there points to a service or mailbox-level issue.
3. Try another connection, such as mobile data instead of Wi-Fi. If Outlook works there, the problem is associated with the original network rather than a regional Outlook outage.

Downdetector currently reflects user-submitted problem reports, but it is a non-Microsoft service and does not constitute official confirmation. ^1^

If Microsoft reports no incident

Check these Outlook.com mailbox conditions:

• Storage: If Microsoft cloud storage is full, Outlook.com cannot send or receive mail. Messages sent while storage is full are rejected to the sender and cannot later be recovered.
• Inbox view: Select Filter → Sort → Date so recent messages appear first.
• Check the Other and Junk Email folders.
• Review Settings for forwarding and inbox rules that could redirect messages.
• Check whether the Microsoft account is temporarily blocked because of unusual sign-in activity. ^3^

The published Outlook.com known-issues page does not identify a current Chicago-specific mail-delivery incident. ^2^

If mail still does not arrive

In Outlook.com, select Help, describe the send/receive problem, complete the suggested troubleshooting, and then select Still need help? → Yes to contact Outlook.com support. ^3^

References

1. Microsoft Outlook down? Current problems and outages | US
2. Fixes or workarounds for recent issues on Outlook.com | Microsoft Support
3. Can't send or receive email in Outlook.com | Microsoft Support