Help on loging in on my emails

Open Outlook.com in an InPrivate window first; if “Can’t reach this page” remains, test another network before attempting password recovery.

Try these steps in order

1. Open an InPrivate window
   • In Microsoft Edge or Chrome, press Ctrl + Shift + N.
   • Open Outlook.com and select Sign in. Microsoft confirms that Outlook.com, Hotmail, Live, and MSN accounts use the Microsoft account username and password.^1^
   • If it works privately, clear the browser’s cookies and cached files for Microsoft/Outlook sites, close the browser, and try normally again.
2. If the page still cannot be reached
   • Try another browser or device.
   • Temporarily disable any VPN, ad blocker, or browser extension.
   • Switch from Wi-Fi to mobile data/hotspot, or restart the router. If Outlook works on the other connection, the original network or its DNS filtering is the likely area to troubleshoot.
3. Check for an Outlook.com outage
   • Review Microsoft’s public service-health page.^2^
   • If Outlook.com is reporting an incident, wait until the status returns to normal. Microsoft also publishes recent Outlook.com issues and available workarounds.^3^
4. Only if the sign-in page opens but rejects the account or password
   • Use Microsoft’s Sign-in Helper. It checks the account details and provides the appropriate recovery action.^4^
   • For a work or school mailbox, contact the organization’s IT administrator instead.

If none of these steps works, note the browser name, device, whether another network worked, and the complete error text shown beneath “Can’t reach this page.” Do not post your email password or verification codes.

References

1. How to sign in to Outlook.com | Microsoft Support
2. Microsoft service health status
3. Fixes or workarounds for recent issues on Outlook.com
4. I can't sign in to my Microsoft account | Microsoft Support