Hotmail issue can't login into account

Stop requesting verification codes for at least 24 hours, because repeated requests can temporarily block or delay code delivery and further attempts may restart the waiting period.^1^

What to do now

1. Do not attempt another sign-in, code request, or password reset for 24 hours.
   • The code that arrived after 30 minutes was already expired, so it cannot be reused.
   • If access is still blocked after 24 hours, wait longer—potentially up to one week—without making repeated attempts.^1^
2. Check whether Outlook.com is experiencing a service problem.
   • Open the Microsoft Service Health Status site.
   • Look for an active Outlook.com or Microsoft account incident. Microsoft directs Outlook.com users with access problems to this status page.^2^
   • If an incident is listed, wait until Microsoft marks it resolved before trying again.
3. After the waiting period, make one sign-in attempt using a private browser window.
   • In Microsoft Edge, press Ctrl+Shift+N.
   • Sign in to Hotmail/Outlook.com.
   • Request one code only.
   • Leave that window open while checking the recovery mailbox in a separate private window.
   • Check the recovery mailbox’s Inbox, Junk, and Spam folders for a message from @accountprotection.microsoft.com.^1^
4. If another verification method is displayed, select it instead of requesting another email code. Only methods previously attached to the account can be used.

If it still fails

Run the official Microsoft account Sign-in Helper at https://aka.ms/sign-in-helper. Enter the affected Hotmail address; the tool checks for account-specific sign-in problems and provides the available recovery or support path.^3^

If none of the listed security methods is accessible, select I don’t have any of these at the identity-verification screen and follow the prompts to replace the security information. Microsoft applies a 30-day wait after all security information is replaced.^1^

Support agents cannot manually send a verification code or bypass account verification. If the Sign-in Helper cannot resolve the issue, use its offered support option or Microsoft’s account-recovery route.^4^

References

1. Troubleshoot Microsoft verification code issues
2. Fixes or workarounds for recent issues on Outlook.com
3. Microsoft account sign-in helper | Microsoft Support
4. I can't sign in to my Microsoft account | Microsoft Support