Hotmail issue can't login into account

Alex Ogarov 0 Reputation points
2026-11-12T21:18:40.47+00:00

Can't login into my hotmail since approx. 11am

Website loading for a while and than Error apear.

Tried to login through Microsoft account after entering password, prompt to use secondary email : "Almost there

Just one more step to verify it’s you." entering my email correctly, hit get a code, code didn't arrive. Did that multiple time, tried different email as well. Than approx. 30 min later one code has arrived to orignal email, but was to late, code inactive. Tried same thing again, code not arrived.

Still same issue with hotmail.

Please advise.

Outlook | Web | Outlook.com | Email
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  1. Marcin Policht 113.2K Reputation points MVP Volunteer Moderator
    2026-11-12T21:51:30.62+00:00

    Unfortunately that's likely due to the ongoing service-side outage.

    Here is the latest available information:

    User's image

    The next update is scheduled for Friday, November 13, 2026, at 5:30 AM (GMT+7).

    If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

    hth

    Marcin

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  2. EmilyS726 279.8K Reputation points Independent Advisor
    2026-11-12T21:50:42.1433333+00:00

    Hello

    There's currently a global outage affect some Microsoft services, including Outlook. It is an issue on Microsoft's end. Service status can be monitored here https://status.cloud.microsoft/ however, even this page is loading extremely slow right now.

    Or via Msft's X/Twitter page: https://x.com/MSFT365Status/status/2120938282204688468

    As forum helpers, we don't have insider information regarding when this will be restored. I am sorry.

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  3. AI answer

    2026-11-12T21:20:30.22+00:00

    Stop requesting verification codes for at least 24 hours, because repeated requests can temporarily block or delay code delivery and further attempts may restart the waiting period.^1^

    What to do now

    1. Do not attempt another sign-in, code request, or password reset for 24 hours.
      • The code that arrived after 30 minutes was already expired, so it cannot be reused.
      • If access is still blocked after 24 hours, wait longer—potentially up to one week—without making repeated attempts.^1^
    2. Check whether Outlook.com is experiencing a service problem.
      • Open the Microsoft Service Health Status site.
      • Look for an active Outlook.com or Microsoft account incident. Microsoft directs Outlook.com users with access problems to this status page.^2^
      • If an incident is listed, wait until Microsoft marks it resolved before trying again.
    3. After the waiting period, make one sign-in attempt using a private browser window.
      • In Microsoft Edge, press Ctrl+Shift+N.
      • Sign in to Hotmail/Outlook.com.
      • Request one code only.
      • Leave that window open while checking the recovery mailbox in a separate private window.
      • Check the recovery mailbox’s Inbox, Junk, and Spam folders for a message from @accountprotection.microsoft.com.^1^
    4. If another verification method is displayed, select it instead of requesting another email code. Only methods previously attached to the account can be used.

    If it still fails

    Run the official Microsoft account Sign-in Helper at https://aka.ms/sign-in-helper. Enter the affected Hotmail address; the tool checks for account-specific sign-in problems and provides the available recovery or support path.^3^

    If none of the listed security methods is accessible, select I don’t have any of these at the identity-verification screen and follow the prompts to replace the security information. Microsoft applies a 30-day wait after all security information is replaced.^1^

    Support agents cannot manually send a verification code or bypass account verification. If the Sign-in Helper cannot resolve the issue, use its offered support option or Microsoft’s account-recovery route.^4^

    References

    1. Troubleshoot Microsoft verification code issues
    2. Fixes or workarounds for recent issues on Outlook.com
    3. Microsoft account sign-in helper | Microsoft Support
    4. I can't sign in to my Microsoft account | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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