Email Log in Help

Question

Email Log in Help

Iris Mitchell 0

Unable to log in my email accounts. I receive the following error message:

UTC Date: 2026-11-12T20:24:55.398Z
Client Id: Moderator note: PII removed
Session Id: 
Moderator note: PII removedClient Version: Moderator note: PII removed
BootResult: memory
Back Filled Errors: Unhandled Rejection: TypeError: Failed to fetch:undefined|undefined:undefined
err: TypeError: Failed to fetch
esrc: StartupData
et: ServerError
estack: TypeError: Failed to fetch
    at window.fetch (chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/content_scripts/outlook/outlook-inject.js:18:8260)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.bce5f9d9.js:2:Moderator note: PII removed
    at new Promise (<anonymous>)
    at f (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.bce5f9d9.js:2:Moderator note: PII removed)

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Answer 1

Emma1-N 15,005 Microsoft External Staff Moderator

Hello Iris Mitchell,

There's currently a global outage affecting some Microsoft services, including Outlook, OneDrive, Copilot and others. It is an issue on Microsoft's end. Service status can be monitored here Service Health Status.

There is no estimated time for when services will be restored, but Microsoft is already working to bring them back online.

Thank you for your patience.

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