After buying storage on new Outlook account, now I can use any Outlook email

Mark Miller 0 Reputation points
2026-11-12T18:40:27.1366667+00:00

I created a new Outlook email account two days ago, in anticipation of migrating data from an existing workplace Outlook email account soon. Today, I tried to add 100 GB storage to the new account, to make sure it would be large enough to allow the old data to migrate. After I paid for the added storage, neither my old account nor my new account is allowing me to access it.

Outlook | Web | Outlook.com | Email
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  1. Jose Benjamin Solis Nolasco 13,021 Reputation points Volunteer Moderator
    2026-11-12T18:55:27.51+00:00

    Welcome to Microsoft Q&A!

    Hello,

    What you are experiencing is currently linked to an active Microsoft 365 service incident tracked under ID EX1550543.

    Microsoft initially reported intermittent connectivity issues affecting Exchange Online mailboxes in the Americas, and has since updated the advisory to confirm that the issue may impact general Microsoft 365 service connectivity across any region.

    What this means for your environment:

    • Affected Services: Primarily Exchange Online / Outlook (desktop client, Outlook on the web, and mobile apps), along with potential authentication or connection timeouts across broader Microsoft 365 services (such as Teams, SharePoint/OneDrive, or the Microsoft 365 Admin Center) that rely on shared front-end connectivity infrastructure.

    Action Required: No configuration changes are needed on your tenant or client devices. Microsoft engineering teams are actively working on mitigation.

    How to track live status:

    Open the Microsoft 365 Admin Center using a Global Admin or Service Support Admin account.

    Navigate to Health > Service health.

    Search for incident ID EX1550543 for real-time mitigation progress and root cause updates.(You can also follow official updates via @MSFT365Status on X).

    Help make this community better for everyone: if this answer resolved your issue, please accept it or leave an upvote. If not, share more details in a comment so we can continue the discussion and find the right solution

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  2. Mark Miller 0 Reputation points
    2026-11-12T18:43:51.4833333+00:00

    Have been receiving strange error messages, such as this one:

    An error occurred during a connection to outlook.office.com. PR_CONNECT_RESET_ERROR

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  3. Mark Miller 0 Reputation points
    2026-11-12T18:41:40.8933333+00:00

    Title should say "After buying storage on new Outlook account, now I can NOT use any Outlook email"

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