Reports Couldn't Load Data

Have a Microsoft 365 administrator check Admin center → Health → Service health for an active Viva Amplify, Microsoft Viva, or Microsoft Graph reporting incident before changing or resending the publication.

The screenshot shows a technical report-loading failure across all cards, not the expected state for a newly sent email. When Amplify has not yet received signals, Microsoft documents that the report still appears but displays an empty state; low engagement only removes certain Group by/Breakdown by dimensions or places signals under Other.^1^

Check for a service incident

1. Ask a Microsoft 365 administrator, Service Support administrator, or Helpdesk administrator to sign in to the Microsoft 365 admin center.
2. Open Health → Service health.
3. Review:
   • Active issues Microsoft is working on
   • Issues for your organization to act on
   • Issue history, if the problem began recently
4. Look for advisories involving Viva Amplify, Microsoft Viva, Microsoft Graph, or reporting/analytics.

Service health is tenant-aware and shows incidents affecting the organization.^2^

If an applicable incident is listed, monitor that advisory rather than rebuilding or resending the email. The original publication can remain successfully delivered even when its reporting interface cannot retrieve the associated signals.

If no incident is listed

1. Select Refresh page once.
2. Open another previously successful publication report:
   • If every publication fails, report it as a tenant-wide Amplify reporting issue.
   • If only this publication fails, record its campaign name, publication name, sending time, and Outlook distribution channel.
3. Ask another campaign member with Amplify access to open the same report. This distinguishes an account/session issue from a publication- or tenant-level failure.
4. Have the administrator use Service health → Report an issue, or open Support → New service request in the Microsoft 365 admin center. Microsoft recommends reporting or opening a support request when the suspected service issue is not represented in Service health.^3^

Include:

• The screenshot and exact text: “Couldn't load data”
• Whether all publications or only this one are affected
• Whether another campaign member gets the same result
• Campaign/publication names and approximate send time
• Distribution channel: Outlook
• Browser and time zone
• Confirmation that delivery completed successfully
• Any browser console or network trace requested by support

Conditional licensing check

Only investigate licensing if the problem affects one user while other campaign members can load the same report. Viva Amplify requires an eligible license with the Viva Amplify service plan enabled; its web experience is automatically enabled for properly licensed users.^4^

Because the email was built and sent through the usual process, do not resend it solely to repair analytics. Amplify collects reporting signals from distribution channels through Microsoft Graph, so delivery and report retrieval are separate parts of the workflow.^1^

References

1. Use reporting signals in Microsoft Viva Amplify to understand campaign performance | Microsoft Support
2. How to check Microsoft 365 service health
3. Microsoft 365, Dynamics 365 & Power Platform incident readiness for Microsoft Engage Center
4. Set up Microsoft Viva Amplify | Microsoft Learn