My microsoft account got hacked and microsoft is no help

Submit Microsoft’s account-takeover recovery form at https://aka.ms/recovermyaccount; a successful submission generates an email containing an SIR case number, which is the case reference for this compromised-account investigation.^1^

Open the account-takeover case

1. Open https://aka.ms/recovermyaccount from a device and location previously used with the account.
2. Enter the original account information and a separate, working email address where Microsoft can contact you.
3. In Alternate emails or phone numbers associated with the account, provide addresses and numbers that were previously attached to it.
4. Include accurate ownership evidence where requested, such as:
   • Previous passwords
   • Earlier aliases or recovery details
   • Xbox information
   • Microsoft purchase or subscription details
5. Submit the form.
6. Check the alternate email’s Inbox, Spam, and Junk folders. The response should contain a case number beginning with SIR. If nothing arrives within four hours, submit the takeover form again.^1^

Do not publish the SIR number, old passwords, transaction details, or the attacker’s address on this public forum.

If the takeover form does not create a case

Use Microsoft’s official hacked-account page and start its sign-in helper. Enter the original email address or phone number; the tool provides applicable recovery options and may offer the opportunity to speak with an agent.^2^

Alternatively:

1. Open Microsoft’s customer-support page.
2. Select Personal account.
3. Start the Microsoft account sign-in helper.
4. If it cannot resolve the issue, use the offered support option, which may include chat.^3^

Since ordinary support has already sent you in circles, give the agent the SIR case number and state that this is an account takeover where both the sign-in email/alias and password were changed. That distinguishes it from an ordinary password-reset request.

Microsoft support agents cannot directly change personal-account details or send password-reset links; identity verification must go through the supported recovery process.^3^

After access is restored

Before changing the password, run Windows Security → Virus & threat protection → Scan options → Full scan → Scan now. Microsoft recommends completing a full malware scan first. Then change the password and review connected accounts, forwarding, automatic replies, and security information.^2^

References

1. My account got hacked. - Microsoft Q&A
2. How to recover a hacked or compromised Microsoft account | Microsoft Support
3. Contact Microsoft customer support | Microsoft Support