Get E-fapiao

Because the requested e-Fapiao is still absent more than five days after the request date, contact Microsoft Billing Support to have the order reviewed and the invoice reissued or made available for download.

Contact Billing Support

1. Open Microsoft’s Tax invoices support page and select Personal account → Contact Support.
2. Sign in with the same Microsoft account used to purchase Microsoft 365 Family.
3. Choose Microsoft Store / Billing and payments.
4. Describe the issue as:
   “My completed Microsoft 365 order shows ‘e-Fapiao requested,’ but no Tax invoice download link appeared after more than five days.”
5. Provide the order number privately when Support requests it.

Microsoft states that personal-account tax invoices normally become available within 48 hours to five days under Order history → Order detail → Tax invoice. Since that period has passed and the link is missing, Billing Support must check whether the e-Fapiao was issued but is not appearing in Order History.^1^ A directly matching missing e-Fapiao case was likewise escalated to Billing Support.^2^

For China, Microsoft Sales Support also lists 400 820 3800 and 800 820 3800 for personal accounts.^3^

This public Q&A forum cannot access the order or send the e-Fapiao. Also remove or replace the uploaded screenshot because it exposes the order number and address; share those details only through Microsoft’s private support process.

References

1. Tax invoices, breakdowns, and registration numbers for Microsoft Store | Microsoft Support
2. No E-fapiao document for my Order number [Removed PII] - Microsoft Q&A
3. [Personal account](https://support.microsoft.com/support/#microsoft-sales-support)