unauthorized internet charge

Question

unauthorized internet charge

Jerry Pickens 0

My credit card was charged $129.99 today. I did not authorize this and I am going to dispute it. What or who made this charge?

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2 answers

Your answer

Answer 1

Open Microsoft’s Manage your payments page, sign in, and select Investigate beside the $129.99 charge to identify any matching purchase or subscription. ^1^

Identify the charge

Go to Manage your payments.
Sign in with the Microsoft account you normally use.
Select Investigate for the unfamiliar charge.
Check other Microsoft accounts you may have used, and ask family members who have access to the card. Common explanations include recurring subscriptions, family purchases, retried declined payments, shipped pre-orders, and in-app purchases. ^1^

Neither this forum nor other users can see billing records or determine who made the purchase.

If no account shows the charge

Proceed with the dispute, but also tell the card issuer that the payment information may be compromised and ask whether the card should be blocked and replaced. Merely disputing the transaction may not prevent additional charges. ^1^

A charge absent from all your Microsoft accounts may have been made through someone else’s Microsoft account using your card. Microsoft Billing Support generally cannot disclose or directly investigate another person’s account; after the card issuer opens a dispute, Microsoft can respond through the issuer’s formal dispute process. ^2^

If the charge appears in your account but remains unexplained, use Contact Microsoft Support, enter the billing issue, select Get Help, and then Contact Support. ^1^

References

Answer 2

Can you go to your account https://account.live.com Sign in and go to Services & Subscription, do you see anything that matches the charges? If not, click on Order history instead and anything?

Micosoft lists some other scenarios you can explore: https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you find the charges on YOUR account but you don't recognize making those purchase, for your privacy and security, billing matter cannot be discussed here, nor does anyone helping here have access to such data. You will need to contact support to get it handled. On your computer, launch the Get Help app from the start menu, then type in "Billing" as the keyword. On the next page, you can click on "Contact support" button. Then fill out a few more details and you will be directed to the page where you will have the option to chat with a live support agent.

If you cannot locate the charges on your Microsoft account at all, it's possible that your credit card has been compromised. This means unauthorized charges may have been made on someone else's Microsoft account using your credit card. In such a scenario, you should contact your credit card company to open a dispute case. Microsoft is unable to directly investigate issues related to someone else's account if you contact their Billing Support directly. However, once a dispute case is initiated by your credit card company, Microsoft can then respond specifically to those claims through the dispute process with the credit card company. This is the appropriate channel to resolve such issues, as it ensures proper verification and handling of the unauthorized charges.