Hi there, I’d like to speak to an agent regarding a payment for Microsoft 365 which I want to cancel as it’s not authorised by me.

For an unauthorized Microsoft 365 payment, take these actions:

1. Check what the charge is for by reviewing the Microsoft billing charge details.
2. If the subscription was purchased directly from Microsoft, sign in with the Microsoft account that made the purchase, go to Services & subscriptions, select the subscription, choose Manage, then Cancel.
3. If Turn on recurring billing appears instead of Manage or Cancel, the subscription is already set to expire and no further cancellation action is required.
4. If the subscription was purchased through a third party such as Amazon, Apple, Best Buy, or Google Play, cancellation and refund must be handled by that provider. Microsoft cannot cancel third-party subscriptions.
5. To speak with support, use Contact Microsoft Support, enter the problem, select Get Help, and then Contact Support for the best support option.
6. If the payment method may have been compromised, contact the bank or payment provider immediately to stop further charges.

Not all cancellations result in a refund. Refund eligibility is determined during the cancellation process.

References:

• How to investigate a billing charge from Microsoft | Microsoft Support
• Microsoft subscription refund policy | Microsoft Support
• Manage your Microsoft 365 subscription purchased through a third party | Microsoft Support
• Microsoft 365