Hi there, I’d like to speak to an agent regarding a payment for Microsoft 365 which I want to cancel as it’s not authorised by me.

Aleksandara Scott 0 Reputation points
2026-11-10T21:01:12.29+00:00

I’d like to talk to an agent please regarding a payment from Microsoft which I want to cancel as it’s not authorised by me

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. Estrella721 47,785 Reputation points Independent Advisor
    2026-11-10T21:43:15.5933333+00:00

    I recommend first investigating the charge by visiting https://account.microsoft.com/billing/payments and signing in with the Microsoft account associated with the purchase. Go to the payment management section and look for the Investigate option next to the unrecognized charge, then follow the on-screen instructions to review the transaction details.

    If you need further assistance, here's how you can contact a Microsoft support agent:

    Click this link: https://support.microsoft.com/contactus/

    Sign in to your Microsoft account.

    Select Microsoft 365 > Click 'Get home support'.

    Type "Chat with an agent" from the text field and press Enter.

    Click "Contact support" at the bottom.

    Select the product you need help with.

    Follow the prompts to connect with a live agent or request a call back.

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  2. AI answer

    2026-11-10T21:01:23.4366667+00:00

    For an unauthorized Microsoft 365 payment, take these actions:

    1. Check what the charge is for by reviewing the Microsoft billing charge details.
    2. If the subscription was purchased directly from Microsoft, sign in with the Microsoft account that made the purchase, go to Services & subscriptions, select the subscription, choose Manage, then Cancel.
    3. If Turn on recurring billing appears instead of Manage or Cancel, the subscription is already set to expire and no further cancellation action is required.
    4. If the subscription was purchased through a third party such as Amazon, Apple, Best Buy, or Google Play, cancellation and refund must be handled by that provider. Microsoft cannot cancel third-party subscriptions.
    5. To speak with support, use Contact Microsoft Support, enter the problem, select Get Help, and then Contact Support for the best support option.
    6. If the payment method may have been compromised, contact the bank or payment provider immediately to stop further charges.

    Not all cancellations result in a refund. Refund eligibility is determined during the cancellation process.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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