I got billed twice .

A direct credit cannot be issued here.

Use this process to verify whether this was a true duplicate charge:

1. Sign in to Microsoft account order history and look for multiple purchases for the same amount that appeared close together.
2. If no duplicate appears in that order history, check whether another Microsoft account using the same card made the purchase. In Payment options, select Investigate to search for other accounts using the card.
3. Review the last few months of bank statements and Microsoft order history. A charge can appear twice when an earlier payment was retried after insufficient funds, causing a late payment and the next on-time payment to post close together.
4. If the card may have been used fraudulently, contact the bank or payment provider immediately to prevent more charges.
5. If help is still needed, use Contact Microsoft Support and choose Get Help, then Contact Support.

If the Microsoft 365 subscription was purchased through a third-party store such as Apple, billing and refunds are handled by that store, not Microsoft.

References:

• I've been charged twice | Microsoft Support
• How to investigate a billing charge from Microsoft | Microsoft Support
• Apple Microsoft 365 in the amount of $99.99 was charged to my credit card twice ie duplicate charge on 04/22/2026 please credit my card for $99.99 - Microsoft Q&A