I need real live help please

At the Outlook.com sign-in screen, select “I don’t have any of these” when Microsoft offers to send a code to your landline, then enter security information that you can access now.

Get your email account back

1. Try to sign in with your full email address and password.
2. When the Verify your identity screen shows the old landline, select I don’t have any of these.
3. Follow the instructions to replace the old security information.
4. Give Microsoft a phone number or another email address that you can access now.
5. Write down any confirmation or reference information shown on the screen.
6. Microsoft may require a 30-day wait after all security information is replaced. This is a security measure and cannot be shortened by a support agent. ^1^

If you do not remember the password, use the account recovery option shown during sign-in. Complete the form from a computer or place where you previously used the account, and provide as much information as you remember.

Speak with a Microsoft support person

Open Microsoft’s support page and choose the Personal account section. Select Get Help, describe the problem as:

I cannot sign in to my Outlook.com email because the verification number is a landline. I now have a mobile phone and need help with account recovery.

Continue until Contact Support appears. Depending on availability, Microsoft may offer chat or another support option. ^2^

A support person can explain the recovery process, but cannot send a password-reset link, provide a verification code, or manually change the protected account details. Outlook.com directs users who cannot sign in to the Microsoft account sign-in helper. ^3^

After access is restored

Replace the old landline with a method you can use:

1. Open your Microsoft account Security page.
2. Select Manage how I sign in.
3. Select Add a new way to sign in or verify.
4. Add an accessible email address, Microsoft Authenticator, or another option offered.
5. Enter the confirmation code and select Next. A mobile-number option might not be offered on every personal account. ^4^

Do not post your email address, password, phone number, or verification codes in this public forum. Microsoft support will never need your password.

References

1. Troubleshoot Microsoft verification code issues | Microsoft Support
2. Contact Microsoft customer support | Microsoft Support
3. How to get support for Outlook.com | Microsoft Support
4. Microsoft account security info & verification codes | Microsoft Support