Help with billing (Refund)

Cancel only the unwanted monthly and yearly subscriptions from the purchasing Microsoft account, leaving the desired monthly subscription active with recurring billing enabled.

Cancel the two unwanted subscriptions

1. Sign in to Services & subscriptions using the Microsoft account that made the purchases.
2. Identify all three subscriptions by:
   • Billing frequency: monthly or yearly
   • Next billing or expiration date
   • Order details and amount
3. Mark which monthly subscription you want to retain. Do not cancel or turn off recurring billing for that subscription.
4. For the other monthly subscription, select Manage → Cancel subscription. The option may appear as Upgrade or Cancel.
5. Review the cancellation page and select I don’t want my subscription.
6. Repeat those steps for the yearly subscription.

Microsoft displays any refund eligibility during cancellation; cancelling does not guarantee a refund.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Cancel a Microsoft 365 subscription | Microsoft Support")

If an unwanted subscription shows Turn on recurring billing, it is already scheduled to expire and will not renew. However, because you want a refund for a completed charge, review the cancellation/refund result or contact Support rather than re-enabling it.

Refund eligibility

For subscriptions bought directly from Microsoft:

• An initial purchase may generally qualify if cancelled within 30 days or before its first recurring billing date, whichever comes first.
• The most recent recurring charge may qualify when cancelled within 30 days after payment; that right is limited to one time per Microsoft account, per subscription product.
• Regional prorated-refund rules may also apply.
• Eligibility is determined during the cancellation process.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

If cancellation or a refund option is unavailable

• Verify that you signed in with the personal Microsoft account used for the purchases.
• If the subscriptions were purchased through Apple, Google Play, Amazon, or another retailer, request cancellation and refunds from that seller; Microsoft cannot manage third-party billing.
• If the subscriptions were purchased directly from Microsoft but cannot be cancelled, or the duplicate charges are not matched clearly to subscriptions, use Microsoft’s guided support. Enter the billing/refund issue, select Get Help, and then Contact Support when offered.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Unable to cancel your Microsoft subscription | Microsoft Support")

Before submitting the request, record the dates, amounts, and order numbers for the unwanted monthly and yearly charges, and state explicitly that the other monthly subscription must remain active and recurring.

References

1. [Cancel a Microsoft 365 subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. [Unable to cancel your Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])