Microsoft fully hacked account recovery question

Question

Microsoft fully hacked account recovery question

Jarosław Kozak 0

Hello Microsoft Support,

My Microsoft account was stolen after I entered a verification code into a fake Minecraft Discord verification page.

The attacker changed my primary email alias and added their own security verification methods.

My original Microsoft email is no longer recognized.

I have the microsoft emails from years ago, my old passes: email: ******@tlen.pl password: dachcenter98

I still have access to my original email inbox and have proof of Minecraft ownership, including my Minecraft username and purchase information.

I cannot use the standard recovery form because the attacker appears to have enabled two-step verification.

Could you please tell me whether there is any official way to recover my account? Let me know all the things you need/want i can show you some messages from my email.

Thank you.

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2 answers

Your answer

Answer 1

Hi Jarosław,

This is a widely reported scam on Discord joining a server, you get redirected to a fake page to enter your details and that gave them full access to your account and they immediately change the recovery details like the associated Email to block you from accessing the account.

This forum is just a user to user account and no-one here has any account access or the ability to recover a hacked account, I wish I had better news, but when a Microsoft account is hacked, if the hackers change the associated Email or if 2FA is enabled on the account, then that account is usually no longer recoverable, try using the process they provide on this link to recover a hacked account, if this process is not successful, sadly, that account cannot be recovered.

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Answer 2

First, go to Microsoft's official account recovery page at https://account.live.com/acsr and attempt recovery using the original account information.

If the attacker changed the email alias or enabled two-step verification, the standard recovery form may not work.

Contact Microsoft Support through the official Microsoft website and explain that the account was compromised. Provide previous account information, purchase receipts, and other proof of ownership if requested.

Microsoft Support cannot necessarily restore access when security information has been replaced or two-step verification prevents recovery.

Also, secure the original email account, change any reused passwords, and check other accounts for suspicious activity.