How can I change my pin?

Select I forgot my PIN instead of Change PIN; the reset process verifies your account and lets you create a new PIN without entering the old one.^1^

If you are already signed in

1. Open Start → Settings → Accounts → Sign-in options.
2. Expand PIN (Windows Hello).
3. Select I forgot my PIN—not Change PIN.
4. Complete the account-verification prompts and create a new PIN.

Change PIN is intended for someone who knows the existing PIN, which is why that option asks for it.

If you are at the Windows sign-in screen

• Microsoft account: Select I forgot my PIN below the PIN box and complete verification. This option is available for Microsoft accounts.
• Local account: Select Sign-in options → Enter your password, sign in with the local-account password, and then reset the PIN from Settings → Accounts → Sign-in options → PIN (Windows Hello) → I forgot my PIN.^1^

If you also forgot the local-account password, select the password entry option, choose OK → Reset password, and answer the security questions created for that account.

If you cannot verify your Microsoft account

From the sign-in screen, use whichever option appears:

1. Sign-in options → Web sign-in → Forgot my password, or
2. I forgot my password.

After recovering the Microsoft account password, return to I forgot my PIN and create the replacement PIN.^1^

Avoid deleting the Windows Hello/NGC folder unless the documented reset option is unavailable or fails; forgetting the PIN alone does not require that advanced repair.

References

1. Change or reset your PIN in Windows | Microsoft Support