individual emails won't open when i click on them

Christina Goodridge 0

I can see emails in the inbox but when I try to open them they don't open unless I double click and open a new windwo

Christina Goodridge 0 Reputation points

2026-11-06T20:11:48.13+00:00

I don't want to have to have 3 columns open at a time

I just want to be able to open the email and; not have to see the rest of the inbox like I could in my previous address

1 answer

AI answer

2026-11-06T20:08:28.5266667+00:00
This usually means the reading pane is turned off in Outlook on the web or Outlook.com.

Turn it back on:

Open Settings.

Go to Mail > Layout.

Under Reading pane, select Right or Bottom.

Save the change and refresh the page.

After that, a single click should open the email in place instead of requiring a double-click to open it in a new window.

my emails are no longer opening under my hotmail account. I have to double click them to open them in outlook - Microsoft Q&A
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