problem changing my phone number

Question

problem changing my phone number

wercely duarte de sousa 0

i'm trying to change my phone because a 9 is missing the number was registered a long time ago and this number I think was not even used and now I type the correct number to send messages and the error saying that the number is in use, it can help me

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wercely duarte de sousa 0 Reputation points

2026-11-06T14:47:18.29+00:00

The AI answer did not solve this. The "Transfer number" option never appears. After I enter the corrected number, I get: "Try another verification method. This verification method isn't working right now." My registered number was added in 2012, before the extra digit 9 was added to mobile numbers in Brazil, and I cannot edit it. Is there a way to update it, or to clear this block?
wercely duarte de sousa 0 Reputation points

2026-11-06T14:48:22.7033333+00:00

I already did the steps you told me and none of this resolved does not let me update my number give me another way I need a response, send an alteration email something like that.

3 answers

Your answer

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This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
wercely duarte de sousa 0 Reputation points

2026-11-06T14:47:18.29+00:00

The AI answer did not solve this. The "Transfer number" option never appears. After I enter the corrected number, I get: "Try another verification method. This verification method isn't working right now." My registered number was added in 2012, before the extra digit 9 was added to mobile numbers in Brazil, and I cannot edit it. Is there a way to update it, or to clear this block?
wercely duarte de sousa 0 Reputation points

2026-11-06T14:48:22.7033333+00:00

I already did the steps you told me and none of this resolved does not let me update my number give me another way I need a response, send an alteration email something like that.

Answer 1

Hello wercely duarte de sousa,

I'm sorry the previous steps didn't help. I understand that your old Brazilian phone number is missing the additional digit, and you're unable to update it because the verification process keeps failing. Also, the Transfer number option doesn't appear.

If you're trying to replace the phone number used for account verification, you can check whether "I don't have any of these" appears on the verification screen. This may allow you to replace your security information, although Microsoft requires a 30-day waiting period when all existing security information is replaced.

What does “Security info change is still pending” mean?

If that option is also unavailable, please use Microsoft's Sign-in Helper for further account assistance.

Unfortunately, Microsoft Q&A moderators and support agents cannot manually change your account's security information or bypass verification restrictions.

Answer 2

wercely duarte de sousa 0

I already did the steps you told me and none of this resolved does not let me update my number give me another way I need a response, send an alteration email something like that.

0 comments

Answer 3

Select Transfer number when prompted, because the “number is already in use” message means the corrected number is associated with another Microsoft account.^1^

Move the correct number

Return to the screen where you entered the corrected phone number.
If Transfer number appears, select it and complete the verification prompts.
If Microsoft identifies the number as an account itself, select Sign up and follow the prompts to remove it from the existing account and move it to your current account.

If the other account belongs to you but no transfer prompt appears:

Sign in to the Microsoft account currently holding the correct number.
Ensure that account has another username or alias; Microsoft does not allow removal of its only username.
Select Remove beside the phone number, then sign out.
Sign in to the account you currently use.
Open Manage how you sign in to Microsoft.
Select Add phone number, enter the complete corrected number, and verify it.
Make it primary if required, then remove the old number containing the missing digit.^1^

If Transfer number is unavailable

Microsoft indicates that the number was recently used on another account. Select Change number and use another mobile number for now. If this number is new to you, retry after 30 days, when the transfer option may become available.^1^

If you cannot access the account holding the number, use Contact Support from the same support article. Support can assist with sign-in troubleshooting, but agents cannot directly access or change account details.

References

Help with reusing phone numbers in a Microsoft account | Microsoft Support