Emails visible but not opening on Laptop

Terri Larcombe 0 Reputation points
2026-11-04T15:39:37.8466667+00:00

I can access the Hotmail Link and see my emails but they are not opening

Outlook | Web | Outlook.com | Email
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Chloe-V 15,080 Reputation points Microsoft External Staff Moderator
    2026-11-05T02:13:57.8066667+00:00

    Hi @Terri Larcombe

    I understand that the emails appear in your Hotmail inbox, but selecting them does not display their contents.

    Could you please confirm whether the messages open normally on another device, such as a phone? On the laptop, try accessing Outlook.com through a different supported browser, such as Microsoft Edge, Google Chrome, or Firefox. Also temporarily disable any ad-blocking extensions, as these can interfere with Outlook.com loading correctly.

    If the emails open in another browser, the issue is most likely related to the original browser’s extensions or stored browsing data. Please let me know which browser you are currently using and what happens when you select an email.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.  

    Was this answer helpful?

  2. AI answer

    2026-11-04T15:39:53.3033333+00:00

    If emails are visible in Outlook.com but do not open, try these checks based on where the issue appears:

    1. If messages are opening in a separate Outlook window instead of opening normally in the page, turn the reading pane back on:
      • Go to Settings → Mail → Layout.
      • Under Reading pane, select Right or Bottom.
      • Save the change and refresh the page.
    2. If Outlook.com itself is not opening messages correctly in the browser:
      • Sign out manually, then close all browser windows.
      • Sign in again and try opening mail.
      • If needed, use a private browsing window.
    3. If the problem continues across browsers or devices, contact Outlook.com support from within Outlook.com:
      • Sign in.
      • Select the ? at the top of the Outlook.com window.
      • Use the Help pane contact option.
    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.