Copilot just charged me 41.90 aud for a subscription that i don't want , thought it was cancelled

Cancel the subscription through the store that billed the AUD 41.90 charge; if Microsoft billed it directly, cancelling within 30 days of this recurring payment may automatically offer a refund.

1. Identify who billed the subscription

Check the transaction description on your bank statement and search your email, including Junk/Spam, for a Microsoft, Apple, or Google receipt.

If the charge appears to be from Microsoft:

1. Sign in to Microsoft’s Manage your payments page using the account likely used for Copilot.
2. Select Investigate beside the charge.
3. If it is not listed, repeat with any other personal Microsoft account you use.

Microsoft’s investigation page can identify charges caused by recurring subscriptions, purchases by family members, retried payments, and in-app purchases.^1^

2. If Microsoft billed you directly

1. Open Services & subscriptions in the Microsoft account containing the purchase.
2. Find the Copilot or Microsoft 365 subscription.
3. Select Manage → Cancel.
4. Complete every cancellation prompt.
5. During cancellation, look for a refund option and confirmation of the refund amount.

Microsoft determines eligibility automatically during cancellation. Its policy states that the most recent recurring charge can be refunded when the subscription is cancelled within 30 days after payment, limited to one refund per Microsoft account per subscription product. Not every cancellation produces a refund.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

Keep the cancellation confirmation email or take a screenshot showing that the subscription is cancelled. This also prevents another renewal.

3. If Apple or Google billed you

A subscription bought through the Apple App Store or Google Play must be cancelled and refunded through that store rather than Microsoft. Microsoft’s refund policy specifically directs those purchases to Apple Support or Google Play support.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

Use the subscription-management section of the corresponding Apple or Google account, cancel Copilot, and submit the refund request there.

4. If the subscription or refund option cannot be found

Go to Contact Microsoft Support:

1. Enter Copilot subscription charged after cancellation.
2. Select Get Help.
3. Select Contact Support if self-service does not resolve it.
4. Provide the charge date, AUD 41.90, the bank-statement description, and any earlier cancellation confirmation—but do not post card or account details in this public forum.

If Microsoft Support cannot locate the transaction and nobody authorized it, contact the bank or card issuer promptly to block further charges and discuss whether the card needs replacement.^1^

References

1. How to investigate a billing charge from Microsoft | Microsoft Support
2. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])