Can't Remove Old School Email from Windows Account : Solved

Remove the old school account from Settings > Accounts > Access work or school, where Windows provides the device-level Disconnect option that is not available from the browser-based Manage page.

Disconnect the old school account

1. Press Windows key + I.
2. Select Accounts > Access work or school.
3. Expand the entry for the old school email.
4. Select Disconnect, and then select Yes.
5. Sign out of Windows or restart the computer.

Disconnecting removes that school account’s sign-in information and organizational connection from this PC; it does not delete the school account itself. Your local Windows profile should remain in place.^1^

The Manage button under Your info or Email & accounts can open an online account page, but it does not remove a work/school connection registered with Windows.

If the account is not listed there

Check these separate account locations:

• Settings > Accounts > Email & accounts
• Look under both:
  • Accounts used by email, calendar, and contacts
  • Accounts used by other apps
• Expand the old account and select Remove, if that option appears.

Do not remove anything under Settings > Accounts > Other users unless the old school identity is an actual separate Windows login. Removing an account from Other users also removes that profile’s local data from the device.^1^

If Access work or school shows the account but does not offer Disconnect, capture what appears under the expanded account and try the same page while signed into your separate administrator profile. The closely matched Windows 11 procedure recommends determining how the account is registered before taking additional action rather than attempting to delete the online school identity.^2^

If sign-in prompts continue after disconnecting

Clear only credentials associated with the former institution:

1. Open Start, search for Credential Manager, and open it.
2. Select Windows Credentials.
3. Remove entries clearly associated with the old school account, such as old Microsoft 365, Office, or Teams credentials.
4. Restart Windows.

Avoid deleting unrelated credentials because doing so can sign you out of other applications. This cleanup is intended for stale authentication tokens remaining after the account has been disconnected.^2^

When using your current school account

When an Office, Outlook, Teams, or Edge sign-in asks whether to add the account to Windows:

• Choose “No, this app only” if you want it available only inside that application.
• Choosing Yes makes the account available to other desktop applications and registers the device with the institution; it will then appear in Access work or school.
• If you intentionally register it, you can later remove it from Settings > Accounts > Access work or school > account > Disconnect.^3^

References

1. Manage User Accounts in Windows | Microsoft Support
2. How do I remove a microsoft account that I no longer have access to? - Microsoft Q&A
3. Add Your Work or School Account to a Windows Device | Microsoft Support