cant acess link Correlation ID: [Moderator note: Personally Identifiable Information removed]

Dear Pashaev, Ilia,

The error message, "Due to organizational policies, you can't download this resource from this untrusted device" usually indicates that a Conditional Access/device compliance policy is blocking access to the resource because the device you're using is not considered trusted, compliant, or managed by the organization that owns the resource.

As this is a public community forum, I do not have access to your organization's configuration or your customer organization's configuration, so I cannot determine with certainty whether the restriction is coming from your company's policies or the policies of the organization that owns the resource.

However, if you are accessing the resource using an account from your company, your organization's policies could influence the access decision. For more information, please refer to: Troubleshoot Conditional Access and Require device compliance with Conditional Access

Therefore, I recommend that you contact your IT administrator for further assistance. They will be able to verify whether the resource requires a managed/compliant device and review any policies that may be preventing access. For reference: How do I find my Microsoft 365 admin?

In the meantime, here are some things I recommend you check again

Step 1: Try opening the link in an InPrivate/Incognito browser session.

Step 2: Try using a different device, especially a corporate-managed device.

Step 3: Verify whether you're signed in with the correct account and check if the problem persists on different networks (for example, cellular, Wi-Fi, etc.).

Thank you for your patience and understanding. If you have any questions or get stuck on any steps, please feel free to reach out. Looking forward to your update.