how do I cancel my subscription

Cancel your Microsoft 365 subscription from the Microsoft account that purchased it, or through the retailer or app store if it was purchased from a third party.

If you bought it directly from Microsoft

1. Open the Microsoft 365 subscription page.
2. Sign in with the same personal Microsoft account used to purchase the subscription.
3. Select Cancel subscription; this may appear as Upgrade or Cancel.
4. Review the cancellation information.
5. At the bottom of the page, select I don't want my subscription and complete the prompts. ^1^

If the page shows Turn on recurring billing instead of a cancellation option, renewal is already disabled. The subscription will remain usable until the displayed expiration date, and Microsoft will not charge you again.

If Microsoft does not manage the subscription

Subscriptions purchased through Apple, Google Play, Amazon, or another retailer must be cancelled through that provider. Microsoft cannot cancel, refund, or modify third-party billing. [^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Where can I manage my Microsoft 365 subscription? | Microsoft Support")

If no cancellation or billing options appear, verify that you signed in with the account that bought the subscription. An overdue balance may also have to be paid before cancellation is available. [^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Unable to cancel your Microsoft subscription | Microsoft Support")

Before cancelling

Cancellation reduces your allowance to 5 GB of Microsoft cloud storage, including OneDrive files and Outlook.com attachments, plus 15 GB of Outlook.com storage. If usage exceeds those limits:

• OneDrive uploads, edits, and synchronization can stop.
• Outlook.com may stop sending and receiving email.
• Microsoft may delete OneDrive files after six months.

Download or move important files before cancelling if you are above the free allowance. For Family or Premium subscriptions, these reductions also affect people with whom the subscription is shared. ^1^

References

1. Cancel a Microsoft 365 subscription
2. [Where can I manage my Microsoft 365 subscription? | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. [Unable to cancel your Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])