My outlook.com email alias doesn't receive emails

Deleting and recreating a Microsoft-domain alias is the key problem here. If an alias uses @outlook.com, @hotmail.com, @live.com, or @msn.com and it is removed, it is permanently deleted and cannot be associated with a Microsoft account again. That means the removed alias will not receive mail.

For an Outlook.com alias that is not receiving mail, use these checks first:

1. Check Storage in Outlook.com. If Microsoft cloud storage is full, Outlook.com cannot send or receive email, and messages sent while storage was full are bounced back and are unrecoverable.
2. Check the Other tab, Junk Email folder, and Junk Email settings.
3. Check Mail rules and Forwarding to make sure messages are not being redirected or hidden.
4. Ask someone to send a fresh test message and see whether a non-delivery report is returned.
5. Confirm the affected address is still listed under Manage how you sign in to Microsoft. Do not remove a Microsoft-domain alias again, because removal is permanent.

If the alias was already removed, there is no supported self-service way to restore or reuse that Microsoft-domain alias.

If the alias is still listed on the account but mail still does not arrive after the checks above, contact Outlook.com support from within Outlook.com:

1. Sign in to Outlook.com.
2. Select the ? at the top of the window.
3. Search for cannot receive emails.
4. Scroll to Still need help? and select Yes.
5. Choose Chat with a support agent in your web browser.

• Can't send or receive email in Outlook.com | Microsoft Support
• Can't send or receive email in Outlook.com | Microsoft Support
• Fixes or workarounds for recent issues on Outlook.com | Microsoft Support
• "Something went wrong" with error ADDriverStoreAccessNonLocalException | Microsoft Support