Lost chats after updating to newest version

Question

Lost chats after updating to newest version

rick skora 0

I updated copilot and my chats did not appear with the updated version

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2 answers

Your answer

Answer 1

This usually means the chats are still being moved to the updated Copilot experience.

Try these steps:

Check that the same personal sign-in is being used as before.
- If the previous sign-in was a personal Microsoft account, sign in with that same account.
- If the previous sign-in was Google or Apple, use Continue with Google or Continue with Apple on the sign-in page.
Restart Copilot.
- In the app, quit and reopen it.
- On the web, refresh the page.
Look for any in-app message.
- If content is still being moved, there may be a link to access existing chats temporarily.
Wait and check again later.
- The move can take time depending on the amount and type of content.

If chats show as “coming soon”, the account has already moved to the updated app, but the chats and content are still on the way. Copilot can still be used while the move finishes.

If different devices show different chats, make sure the same personal account is signed in on each device, then restart Copilot on each device and allow more time for sync to complete.

If Projects seem missing, they were renamed to Notebooks in the updated Copilot app.

If the issue continues, report it from the Copilot app:

Select the ellipsis (…) in the upper-right corner.
Select Send feedback.
Select Report a problem.
Include when it started, the device and operating system, and a screenshot.

Answer 2

Vikki-T 12,070 Microsoft External Staff Moderator

Hi rick skora,

I understand how concerning it can be when your previous chats are no longer visible after an update.

To help narrow this down, could you please confirm:

Are you signed in with a personal Microsoft account or a work/school account?
Are you using Copilot on Windows, macOS, mobile, or the web?
When you sign in to Copilot on the web with the same account, are the chats missing there as well?
Do you see any message such as “coming soon,” “couldn’t finish syncing,” or a link to access your previous chats?

These details will help determine whether the issue is limited to the app or related to the account’s chat-history migration. Thank you so much for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

rick skora 0 Reputation points

2026-10-14T10:11:03.3966667+00:00

Using Samsung S25. Using personal account no messages stating anything about chats. I did notice 2 old chats appear with the new version.

I'm now limited to using copilot. I asked 3 questions and now blocked for 3 hours for f I rther use. I dud log in Using the same original creditials
Vikki-T 12,070 Reputation points Microsoft External Staff Moderator

2026-10-14T14:30:51.6666667+00:00
Hi rick skora,

Thank you for confirming those details. It is encouraging that two of your older chats have started appearing, although I understand that the remaining missing conversations and the new usage restriction are still concerning.

The updated Copilot app may restore eligible chat content gradually while the account migration is being completed. The three-hour message may be a usage limit applied to the free Copilot experience, as availability and limits can vary depending on service capacity.

Could you please sign in to Copilot on the web with the same personal account and check the following?

Whether more of your previous chats appear there.

Whether the same three-hour restriction also appears after only a few questions.

If the same behavior occurs both on the Samsung S25 and on the web, please report it from Copilot by selecting More options (…) > Send feedback > Report a problem. Include a screenshot of the limit message and mention that it appeared after three questions following the app update. This will provide Microsoft with the diagnostic details needed to investigate the account-specific behavior.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. My role is limited to providing technical guidance on reported issues, requests, or ideas.

I know this isn't the news you were hoping for, but I wanted to make sure you got the most accurate information about your situation. Thank you so much for your cooperation.