Lost chats after updating to newest version

rick skora 0 Reputation points
2026-10-13T20:28:24.7233333+00:00

I updated copilot and my chats did not appear with the updated version

Microsoft Copilot | Other
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  1. Vikki-T 12,070 Reputation points Microsoft External Staff Moderator
    2026-10-14T08:39:12.5133333+00:00

    Hi rick skora,

    I understand how concerning it can be when your previous chats are no longer visible after an update.

    To help narrow this down, could you please confirm:

    • Are you signed in with a personal Microsoft account or a work/school account?
    • Are you using Copilot on Windows, macOS, mobile, or the web?
    • When you sign in to Copilot on the web with the same account, are the chats missing there as well?
    • Do you see any message such as “coming soon,” “couldn’t finish syncing,” or a link to access your previous chats?

    These details will help determine whether the issue is limited to the app or related to the account’s chat-history migration. Thank you so much for your understanding.   

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-10-13T20:28:37.8966667+00:00

    This usually means the chats are still being moved to the updated Copilot experience.

    Try these steps:

    1. Check that the same personal sign-in is being used as before.
      • If the previous sign-in was a personal Microsoft account, sign in with that same account.
      • If the previous sign-in was Google or Apple, use Continue with Google or Continue with Apple on the sign-in page.
    2. Restart Copilot.
      • In the app, quit and reopen it.
      • On the web, refresh the page.
    3. Look for any in-app message.
      • If content is still being moved, there may be a link to access existing chats temporarily.
    4. Wait and check again later.
      • The move can take time depending on the amount and type of content.

    If chats show as “coming soon”, the account has already moved to the updated app, but the chats and content are still on the way. Copilot can still be used while the move finishes.

    If different devices show different chats, make sure the same personal account is signed in on each device, then restart Copilot on each device and allow more time for sync to complete.

    If Projects seem missing, they were renamed to Notebooks in the updated Copilot app.

    If the issue continues, report it from the Copilot app:

    1. Select the ellipsis (…) in the upper-right corner.
    2. Select Send feedback.
    3. Select Report a problem.
    4. Include when it started, the device and operating system, and a screenshot.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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