Payment questions

Email Alerts 0

Hello,

I pay for microsoft 365 once a year. Why do I see that you have been also charging me 19.99 a month.

I have cancelled my subscription. I am the only one that uses this app. and it isn't very often that I need to.

What is going on with this charge. Why am I paying yearly and now you are charging me. Wow, that's 240 dollars a year plus my yearly fee.

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John Jefferson Doyon 91,020 Reputation points Independent Advisor

2026-10-01T02:07:23.07+00:00
Hi, @Email Alerts

This forum is public, no one from here has access to your Microsoft Billing account.

If you haven't tried anything yet, please check:

Services & subscriptions: https://account.microsoft.com/services

Order history: https://account.microsoft.com/billing/orders change the date range to cover the last 12 months and look for the $19.99 charges.

To help narrow this down:

Does the $19.99 charge appear in your Microsoft Order history?

If yes, what product or subscription name is shown?

Do you have another Microsoft account that may have been used for a subscription?

Click "Add comment" to let me know.

Thanks!

Your answer