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My son's account was compromised around 12 hours ago. 2FA has now been enabled for the account which I gather means we can not recover the account. If this is correct how do we remove the compromised account from the family in Microsoft 365?
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Hello,
To remove your child's account (Compromised account) from the Microsoft Family Safety group,
Go to https://account.microsoft.com/family/home and sign in with the Organizer's account.
Note: Only the Organizer of the family group can add/remove members.
Select 'Remove from family group'.
This particular account will no longer be able to manage their Family Safety settings and will lose access to Family Safety features.
Meanwhile, if you remember all of your child’s account information, like gamertag, you can submit an account recovery request through Xbox Live chat support here. The support team may be able to help recover the compromised account.