Current Mac system. The link to the cloud broke. I now have two onedrive folders and there is no onedrive icon in the menus bar.

Hunters 0 Reputation points
2026-09-27T09:24:44.2966667+00:00

No OneDrive icon in the menu bar. I have two OneDrive folders and want to get rid of the old one that is not syncing with my online account.

Microsoft 365 and Office | OneDrive | For home | MacOS
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Thomas4-N 22,380 Reputation points Microsoft External Staff Moderator
    2026-10-01T07:26:34.28+00:00

    Hello Hunters,

    Before removing the older folder, please check whether it contains any files that are not in OneDrive online. If it does, keep that folder for now.

    Could you also open OneDrive from Applications and let us know whether the cloud icon returns to the menu bar or whether you see an error? That will help us identify the active sync folder before changing anything.

    Was this answer helpful?

  2. AI answer

    2026-09-27T09:25:01.7266667+00:00
    1. Restore the OneDrive app first so the menu bar icon returns:
      • Open Applications.
      • Find OneDrive.
      • Right-click it and select Show Package Contents.
      • Open Contents > Resources.
      • Double-click ResetOneDriveApp.command or ResetOneDriveAppStandalone.command.
      • Start OneDrive again and complete setup.
    2. If OneDrive starts but the account link is broken, re-link it:
      • Click the OneDrive cloud icon in the menu bar.
      • Go to Help & Settings > Preferences > Account.
      • Select Unlink this Mac.
      • Sign in again.
      • When prompted that a folder already exists, select Use this folder for the current folder that matches the online OneDrive.
    3. If sign-in still does not complete correctly, clear cached credentials:
      • Open Keychain Access.
      • Search for OneDrive.
      • Delete OneDrive Cached Credential.
      • If needed, use Window > Keychain Access, then File > Delete Keychain [OneDrive/Office/MS], and click Delete References.
      • Start OneDrive and sign in again.
    4. To identify and remove the old non-syncing folder:
      • In OneDrive, if the message says "You’re signed in to 2 versions", click Show in Finder.
      • In /Library/CloudStorage, open each OneDrive folder.
      • If one folder shows a Finder banner with a Delete button, click Delete. That folder is from the previous OneDrive version and is no longer active.
    5. If there is no Delete banner:
      • Open OneDrive preferences > Account.
      • Select Unlink this Mac.
      • Run OneDrive again to complete setup.
    6. Before deleting any duplicate folder manually, confirm the active folder is the one that:
      • is syncing with OneDrive online, and
      • contains the files expected in the current account.

    Unlinking and re-linking does not delete data. It only disconnects the Mac from OneDrive temporarily while setup is repaired.

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.