upgrade went to wrong account

cathy Martinez 0 Reputation points
2026-09-25T23:16:32.87+00:00

my upgrade for 365 went to wrong account. I made sure i was signed in to right account and upgraded, and paid a second time. This second upgrade also went to the wrong account. I need to access my one drive files and cannot because it thinks it is full of storage

Microsoft 365 and Office | OneDrive | For home | Other
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Jeronimo Fuerte 46,725 Reputation points Independent Advisor
    2026-09-25T23:58:12.2933333+00:00

    Sorry to hear about this. If the subscription was activated on the wrong Microsoft account, you will need to request a refund using the instructions in the following link:

    https://support.microsoft.com/en-us/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription

    Unfortunately, Microsoft support agents cannot transfer an existing subscription from one Microsoft account to another. The available option is to request a refund for the subscription purchased on the wrong account and then purchase or activate it again using the correct Microsoft account.

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.