Receiving a 'Something went wrong' TPM error when logging in

Anonymous
2020-04-13T17:11:46+00:00

Error code 80090016

Server Message Keyset does not exist Keyset does not exist

Checked the forums and tried the following:

  • Disabled ADAL (added the EnableADAL key, set to 0)
  • Set up MFA for the account
  • Cleared TPM

to no avail.

It would be preferable to not have to recreate his profile.

Any suggestions?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2020-04-17T08:40:28+00:00

    Hi Jim,

    Have you tried the above suggestions from Madoc? If you still have any concern, please feel free to come back and tell us with more details.

    Best regards,

    Gloria

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