497,299 questions with Microsoft 365 and Office-related tags

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Sole Global Administrator locked out. Microsoft Authenticator is the only registered MFA method

I’m the only Global Administrator on our Microsoft 365 / Entra ID tenant and I can no longer complete MFA, so I’m locked out of both the Azure portal and the Entra admin centre. The situation: Microsoft Authenticator is the only authentication method…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-13T13:49:43.4866667+00:00
dom 0 Reputation points
commented 2026-10-14T07:37:23.0766667+00:00
Daniel-Vo 6,880 Reputation points Microsoft External Staff Moderator
4 answers

Excel File > Open search bar is returning non-Excel results

When I try search for a recently used/opened file in Excel, it starts to show me the correct result but then it suddenly fills up with all sorts of other files, including non-Excel files. For example I am looking for a recently used "Client…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-06-10T10:58:18.5866667+00:00
Ray 5 Reputation points
answered 2026-10-14T07:34:41.28+00:00
Andreas Killer 144.1K Reputation points Volunteer Moderator
1 answer

Delete old plans from Planner

I Used to use To Do, and have recently started using Planner, now all my old lists from To Do are sitting as Plans in Planner. I have tried to delete them but can't find an option to do that. Is it possible to get rid of the old ones?

Microsoft 365 and Office | Microsoft To Do | For business
asked 2026-10-14T07:30:34.14+00:00
Natalie Surgeoner 0 Reputation points
answered 2026-10-14T07:31:12.85+00:00

AI answer

0 answers

Restrict visibility of File Handler custom action per tenant and/or per user/group

Hello, We have a multi-tenant Microsoft Entra app (an Office add-in) whose app registration also declares a File Handlers 2.0 add-in in addIns. It has one custom action that appears in the SharePoint Online and OneDrive for Business file menu. Some…

Microsoft 365 and Office | SharePoint | Development
asked 2026-10-14T07:29:11.6666667+00:00
Andreas Davros 101 Reputation points
1 answer

Device listed multiple times in Microsoft Defender My Devices List

My PC is listed 5 times in the My Devices list of Microsoft Defender along with one other device, an iPhone. I have a message saying You can’t add any more devices. Sign out of a device to add another. Why is this? Should I just delete all the entries…

Microsoft 365 and Office | Microsoft 365 Defender | For home | Windows
asked 2026-10-14T07:26:31.7666667+00:00
Paul Raven 0 Reputation points
answered 2026-10-14T07:26:47.2233333+00:00

AI answer

2 answers

Sole Microsoft 365 admin locked out due to MFA issues, callback requested

Hello, I am the sole administrator of a Microsoft 365 Business account. My password works, and I can still access Outlook, Word and Excel. However, I cannot access the Microsoft 365 Admin Center or my security settings because I cannot complete MFA…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-12T07:52:49.3+00:00
Miqdi 0 Reputation points
answered 2026-10-14T07:24:09.28+00:00
Miqdi 0 Reputation points
2 answers

Conditional Color Formatting For Mobile app

Please add a custom faded smooth granite option for mobile app, while I should say more customizable granite faded horizontal smooth color formatting. I'm trying to to color format a ranking/tier system on excel mobile and it doesn't allow for the cell…

Microsoft 365 and Office | Excel | For education | iOS
asked 2026-10-14T04:24:18.8433333+00:00
Matthew Ruby 0 Reputation points
answered 2026-10-14T07:23:18.26+00:00
Kai-Ex 1,745 Reputation points Microsoft External Staff Moderator
2 answers

Checking status of ticket [Removed PII]

We submitted a hacking issue Oct 7th and we've been waiting for an update. We submitted subsequent information and still have not heard.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-12T20:02:18.3866667+00:00
Marlene Davis 0 Reputation points
edited an answer 2026-10-14T07:20:48.0966667+00:00
Ian-T 14,020 Reputation points Microsoft External Staff Moderator
2 answers

live customer service

I seem to have multiple accounts with microsoft 365. i want to ensure i have only one account moving forward and cancel any extra accounts that i may have. Due to these multiple accounts i have been unsucceful in signing into microsoft on my new laptop…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-12T23:21:12.6666667+00:00
Kelsey Fletcher 0 Reputation points
answered 2026-10-14T07:17:29.1233333+00:00
Chloe-V 13,960 Reputation points Microsoft External Staff Moderator
2 answers

Error on Word

When I bring up a document a window appears indicating that "Word has run into an error". A button stating "repair now" appears. I selected that button however, nothing has been repaired or corrected. I cannot open any of my word…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-10-11T15:56:48.58+00:00
Karen Plucinski 0 Reputation points
answered 2026-10-14T07:16:36.8966667+00:00
Xavier-D 13,880 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Intermittent 503 OriginTimeout when previewing Excel files with Office Online Viewer (view.officeapps.live.com)

We embed Excel files stored in Azure Blob Storage in our React application using the public Office Online Viewer: https://view.officeapps.live.com/op/embed.aspx?src=<URL-encoded Azure Blob SAS URL> The preview works intermittently for the same…

Microsoft 365 and Office | Excel | Other | Other
asked 2026-10-09T07:45:36.63+00:00
Phat Nguyen Vinh 20 Reputation points
accepted 2026-10-14T07:15:10.8566667+00:00
Phat Nguyen Vinh 20 Reputation points
1 answer

Cannot sign into account after purchasing a subscription and installing office 365 personal software

I recently had an issue entering a credit card in order to purchase the office 365 personal account. After a few days, Microsoft got back to me and I was able to make the purchase. While on the phone with support, I was having an issue signing into my…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-11T17:25:56.8+00:00
Robert Behm 0 Reputation points
edited an answer 2026-10-14T07:12:52.7666667+00:00
Norah-L 11,700 Reputation points Microsoft External Staff Moderator
2 answers

Share Folder Restriction of Access

Once a folder is created and shared, all files and subfolders within it can be accessed via link. How can I restrict access to specific subfolders while maintaining access to the parent folder. This would help keep files organized and ensure that only…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-10-14T06:12:35.0266667+00:00
Maria Bernadette Rubi 0 Reputation points
edited an answer 2026-10-14T07:09:17.6266667+00:00
Kai-Ex 1,745 Reputation points Microsoft External Staff Moderator
2 answers

Excel - Links

Good day, I urgently need assistance with excel links, I did not change the links. We are currently running through SharePoint, we are more that user using the files, and time and again formulas and links changes, and honestly I did not change them,…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-10-13T06:31:37.5666667+00:00
Mariaan Bester 0 Reputation points
commented 2026-10-14T07:08:51.4433333+00:00
Mariaan Bester 0 Reputation points
1 answer

Request of certificate of tax resident 2026 - Microsoft

For Malaysia withholding tax compliance and submission to the Inland Revenue Board of Malaysia (LHDN), we would like to request the following documents: Certificate of Residence / Certificate of Tax Residence for Microsoft Regional Sales Pte. Ltd. for…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-14T06:30:15.94+00:00
Xin Yin 0 Reputation points
answered 2026-10-14T07:04:24.5066667+00:00
Kai-Ex 1,745 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Change countries on payment method

I am having problems changing my country of residence when I renew my subscription. I changed countries on my profile some time ago, but I’m not able to change countries on my payment method. It doesn’t recognise the post code format.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-18T10:59:09.2766667+00:00
Cathy Roberts 20 Reputation points
commented 2026-10-14T07:01:20.9366667+00:00
Jeff Fourdan 0 Reputation points
1 answer

error message File permissions Word Mac

I can no longer save Word Documents. I get a File Permission error.

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-10-11T21:58:15.0866667+00:00
Beverly Emerson 0 Reputation points
answered 2026-10-14T06:53:36.74+00:00
Norah-L 11,700 Reputation points Microsoft External Staff Moderator
0 answers

Excel cut and paste not working after Updates

Initially the Excel cut and paste functionality failed after the KB5002914 update. I have removed the update and installed the replacement KB5002665. However the error has now returned. The error exist in worksheets that dont have conditional…

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-10-14T06:30:30.8433333+00:00
James Michael 0 Reputation points
commented 2026-10-14T06:50:04.6033333+00:00
James Michael 0 Reputation points
3 answers One of the answers was accepted by the question author.

How is 2 TB of shared storage better than 1 TB per person for Microsoft 365 Family?

I received an email stating that Microsoft 365 Family cloud storage will change from 1 TB per person to 2 TB of shared storage: “More flexible cloud storage: Your cloud storage allowance will change from 1 TB per person to 2 TB of shared storage so…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-09T15:39:33.1166667+00:00
Darrin G. Labensky 85 Reputation points
commented 2026-10-14T06:46:33.25+00:00
Ben Scrivener 0 Reputation points
2 answers

Random Screenshots

Microfsoft is taking random screenshots of my works. Help me stop this setting.

Microsoft 365 and Office | Microsoft 365 Defender | For home | Windows
asked 2026-10-13T20:07:08.28+00:00
acavazos 0 Reputation points
answered 2026-10-14T06:45:37.89+00:00
Xavier-D 13,880 Reputation points Microsoft External Staff Moderator