697 questions
697 questions with Windows for home | Other | Recovery and backup tags
2 answers
Bios doesn't load after entering the Bitlocker Key Code after recovering the code from the Microsoft recovery site. I took a picture of the code and entered exactly as written. I also recorded a video. It responded the code was incorrect. Options?..
I recovered my bitlocker key code from the Microsoft site and entered the number on my laptop. After pressing the enter key it indicates that the number was not correct. I took pictures and video of the code tI got on the Microsoft recovery site to…
Windows for home | Other | Recovery and backup
asked
2026-10-13T16:51:27.9233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 49%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELC%3C/text%3E%3C/svg%3E)
Lawrence Carter
0
Reputation points
edited an answer
2026-10-14T15:03:21.8166667+00:00
UMOELWINTUN
5
Reputation points
2 answers
Bitlocker key and the code
I have an HP computer that has stopped working. When I turned it on, it showed a blue screen error. I took it to Staples for data recovery, but they encountered an issue with the BitLocker key. I tried to unlock the drive using the BitLocker key from the…
Windows for home | Other | Recovery and backup
697 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 71%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
1 answer
Request to Restore My Windows User Account Accidentally Deleted
Dear Microsoft Support Team, I am writing to request your assistance in restoring my Windows user account, which I accidentally deleted by mistake. I did not intend to delete my account, and I would like to know whether it is possible to restore it and…
Windows for home | Other | Recovery and backup
697 questions
asked
2026-10-13T19:28:51.8266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 39%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBN%3C/text%3E%3C/svg%3E)
belaidy nada
0
Reputation points
commented
2026-10-13T20:01:38.9033333+00:00
EmilyS726
273K
Reputation points
Independent Advisor
2 answers
usb recovery drive
my usb drive is not recognized it has no volume despite the fact that it is ohysically connected
Windows for home | Other | Recovery and backup
697 questions
asked
2026-10-12T02:10:32.82+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 70%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPK%3C/text%3E%3C/svg%3E)
Piotr Kuklinski
0
Reputation points
answered
2026-10-12T03:25:43.7+00:00
GsN5034 - IA
78,700
Reputation points
Independent Advisor
2 answers
Deleted file
I just accidentally deleted my file, I want to recover it. Can I still recover it? How?🙏🏻
Windows for home | Other | Recovery and backup
697 questions
asked
2026-10-11T14:34:02.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 98%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAF%3C/text%3E%3C/svg%3E)
Aidil Fitrah
0
Reputation points
edited an answer
2026-10-11T15:09:51.7766667+00:00
DaveM121
939.1K
Reputation points
Independent Advisor
3 answers
How to get my photos from onedrive back
i can't find my photos in the onedrive or even in the onedrive recycle bin even though it says there is 30 days until they are completely gone
Windows for home | Other | Recovery and backup
697 questions
asked
2026-09-14T01:21:16.3166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 37%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
Janelle Pearson
0
Reputation points
commented
2026-10-09T09:43:44.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
12,070
Reputation points Microsoft External Staff
Moderator
2 answers
BitLocker recovery screen on my laptop, but no recovery key appears in any of my Microsoft accounts
My laptop is stuck on the BitLocker recovery screen and asks for a recovery key. I don't know which account the key was saved to. What I've already tried: Signed in at account.microsoft.com/devices/recoverykey with every email address I can think of,…
Windows for home | Other | Recovery and backup
697 questions
asked
2026-10-07T22:39:33.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 61%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPG%3C/text%3E%3C/svg%3E)
Prashanth Gugulothu
0
Reputation points
commented
2026-10-09T01:57:10.6533333+00:00
Manoel Barros
22,255
Reputation points
Independent Advisor
2 answers
Bitlocker missing...any ideas how to recovery it?
In my MIcrosoft account, I have a PC registered (Windows 10 OS) but it says that no bitlocker key has been backed up to my Entra ID. The PC crashed during shutdown and is not starting now. I have tried all the necessary troubleshooting diagnostics to…
Windows for home | Other | Recovery and backup
697 questions
asked
2026-09-30T18:45:26.0033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 81%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENH%3C/text%3E%3C/svg%3E)
Nick H
0
Reputation points
commented
2026-10-08T22:36:32.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 44%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
sudabeh Matthews
0
Reputation points
2 answers
I need my bit locker code.
I was given a link to get my bit locker key, but once I tap the link, I can't find the key.
Windows for home | Other | Recovery and backup
697 questions
asked
2026-10-08T19:28:58.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 54%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
Michael Turner
0
Reputation points
answered
2026-10-08T20:01:57.09+00:00
EmilyS726
273K
Reputation points
Independent Advisor
3 answers
i am buying a new laptop with windows and i want to transfer everything over
my documents, pictures and desktop are backed up on onedrive. is that all i need to do?
Windows for home | Other | Recovery and backup
697 questions
asked
2026-10-07T19:48:08.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 47%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMB%3C/text%3E%3C/svg%3E)
michael belanger
0
Reputation points
edited an answer
2026-10-07T22:05:54.17+00:00
Bulldog
4,870
Reputation points
3 answers
One of the answers was accepted by the question author.
Need to access old laptop cant get signed in,tried all self help
Im trying to access my old laptop(17yrs) old...not used it for 10yr but it has photos i want to take off so i can factory reset to get rid of laptop.have gone through all self help microsoft but would like to talk to someone ,actually, talk over phone…
Windows for home | Other | Recovery and backup
697 questions
asked
2026-10-07T07:59:03.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 17%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
June Johnson
20
Reputation points
accepted
2026-10-07T09:39:18.9766667+00:00
June Johnson
20
Reputation points
3 answers
How to fix critical error message and cannot boot into windows 11. Updated chipset driver. Crashed. Deleted driver. Now Stuck.
I've already bought a sleeve and backed up the SSD, and I still have the original windows 11 USB. I can get to install and it will load to a various %s but always stalls. And obviously cant repair itself through any other troubleshooting thus far.
Windows for home | Other | Recovery and backup
697 questions
asked
2026-10-04T04:18:23.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 83%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
tanner stegman
0
Reputation points
commented
2026-10-06T17:21:02.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Ivan B
125.1K
Reputation points
Independent Advisor
2 answers
Laptop computer password locked
My laptop computer password its not accepting my password and its locked , how do I unlucked my loptop, it is using my ******@outlook.com when it should be at my ******@hotmail.com
Windows for home | Other | Recovery and backup
697 questions
asked
2026-10-05T21:22:11.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 45%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Carlos Segura
0
Reputation points
answered
2026-10-05T22:51:54.0733333+00:00
Manoel Barros
22,255
Reputation points
Independent Advisor
2 answers
how to access the command prompt. When BitLocker refuses to activate windows.
Bitlocker repeets. ............. how to access the command prompt.
Windows for home | Other | Recovery and backup
697 questions
asked
2026-01-25T10:34:49.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 73%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED9%3C/text%3E%3C/svg%3E)
DianeBoudreau-9671
0
Reputation points
commented
2026-10-05T19:34:43.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 66%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBE%3C/text%3E%3C/svg%3E)
😭 BruvheaLwrrseseekronnesoaakzjoeje Ethil
0
Reputation points
1 answer
About dead persons account recovery
We need to recover password of computer in order to turn it on, because computer belongs to dead realitive, in order to find information, of a banks he used to try and close them.
Windows for home | Other | Recovery and backup
697 questions
asked
2026-10-05T10:29:12.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 94%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Rokas Plauška
0
Reputation points
answered
2026-10-05T11:04:19.7366667+00:00
DaveM121
939.1K
Reputation points
Independent Advisor
1 answer
Como eu recupero
Eu acabei desinstalando o autenticador sem querer só que eu não tinha feito o backup e agora eu não consigo recuperar minhas contas oque que eu faço?
Windows for home | Other | Recovery and backup
697 questions
asked
2026-09-28T23:52:20.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 74%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Matheus Cavalcante
0
Reputation points
commented
2026-10-04T08:49:01.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 39%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Kai-H
28,525
Reputation points Microsoft External Staff
Moderator
1 answer
BitLocker.
I entered my recovery key and it reported an error; how else can I unlock my computer?
Windows for home | Other | Recovery and backup
697 questions
asked
2026-10-02T09:30:30.9466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
אורחן סולטנוב
0
Reputation points
answered
2026-10-02T10:04:00.5866667+00:00
DaveM121
939.1K
Reputation points
Independent Advisor
2 answers
how to fix automatic repair error loop
Laptop WorkOne5 is stuck on Auto repair at startup.
Windows for home | Other | Recovery and backup
697 questions
asked
2026-10-01T19:56:09.1166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 57.99999999999999%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Alejandro Correa
0
Reputation points
answered
2026-10-01T21:42:45.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 77%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Lester Bernard Reyes
86,190
Reputation points
Independent Advisor
2 answers
Urgent Assistance Required – Microsoft Account Recovery and BitLocker Recovery Key
After installing the Windows update and restarting the computer, Windows unexpectedly requested the BitLocker Recovery Key. I have identified the Microsoft account associated with the device: Microsoft account: nourn......a@g***m Unfortunately, I no…
Windows for home | Other | Recovery and backup
697 questions
asked
2026-09-29T10:57:09.92+00:00
walid chafroud
0
Reputation points
commented
2026-09-29T15:58:34.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 18%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVM%3C/text%3E%3C/svg%3E)
Virginia M
42,455
Reputation points
Independent Advisor
1 answer
recover bit locker key
Dear Microsoft Support Team, I am writing to request your assistance in recovering the BitLocker Recovery Key for my ASUS laptop. The Microsoft account that was previously associated with my laptop and used to store the BitLocker Recovery Key…
Windows for home | Other | Recovery and backup
697 questions
asked
2026-09-28T11:54:40.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 50%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Jayapal Chandran
0
Reputation points
answered
2026-09-28T12:29:54.88+00:00
DaveM121
939.1K
Reputation points
Independent Advisor