6,180 questions
6,180 questions with Windows for home | Windows 10 | Windows Hello, lock screen and sign-in tags
4 answers
I cannot get into my windows user after multiple attempts to reset the password
Hi, my windows was showing a duplicate user, so I attempted to turn off auto login to fix this. However, I did not have the password for my Microsoft account saved anywhere I could access it without being logged in on my computer. As such, I attempted to…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-13T05:48:18.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 10%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EW%3C/text%3E%3C/svg%3E)
Wesley1337
0
Reputation points
commented
2026-10-13T15:11:10.8166667+00:00
Wesley1337
0
Reputation points
3 answers
Disable Hello PIN
Whichever medium (Copilot or remote tech support). With Copilot several hours during the last Three Days, this AI is Stupid, as for remote tech support, out of 2 sessions today, neither tech assoc. sent the session recover info., each made a change(s),…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-04T01:37:07.0833333+00:00
Kevin M. Wilson
5
Reputation points
commented
2026-10-13T12:27:03.3166667+00:00
EmilyS726
272.9K
Reputation points
Independent Advisor
2 answers
Windows 10 Pro Product Key ?
I have a Product ID for Windows 10 Pro. Do I need to buy a Product Key to activate it ?
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-13T03:51:29.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 26%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
David Samson
0
Reputation points
commented
2026-10-13T06:54:51.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 70%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Estrella721
46,940
Reputation points
Independent Advisor
2 answers
login problems Hello
many times when I (re-)start my pc the Hello Login-password does not work. Then I have to login in my Microsoft account and change my password. this seems not to stop. the errorcode I get is 0x80284001 and the microsoft Q&A does not help me (and…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-12T08:37:27.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 40%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEL%3C/text%3E%3C/svg%3E)
Emile Laumen
0
Reputation points
answered
2026-10-12T10:51:05.48+00:00
Kapil Arya
38,526
Reputation points
Volunteer Moderator
2 answers
Windows 11 Microsoft Account Sign in Does Not Show Associated email address
I haved recently reset my computer (Dell Inspiron 7000 Series 27" All-In-One Touchscreen Desktop - Intel Core 7 Processor 150U - GeForce MX570A - FHD (1920 X 1080) - Windows 11). It is now showing my my initials (showing as my user id with a generic…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-12T02:33:03.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 35%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBC%3C/text%3E%3C/svg%3E)
Barbara Curry-Kaufman
0
Reputation points
answered
2026-10-12T03:16:29.4233333+00:00
Estrella721
46,940
Reputation points
Independent Advisor
1 answer
need a pin to log in cant reset
using your hello log in you keep asking for a pin i dont have one and i cant set one
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-10T00:26:46.1833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 26%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Cindy Shay
0
Reputation points
commented
2026-10-11T07:00:36.15+00:00
Cindy Shay
0
Reputation points
2 answers
beleh ol ramz kif pol gom kardam bad npam ramz gushio dastekari kardam onam az yadam raft
Hello, my dear, I have been fluttering like a feathered hen for three days now. I don't know. I installed Trust Wallet three or four years ago. I wrote down the password at that time, but since I used it with my fingerprint, I don't know what I did with…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-07T12:42:07.0866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 97%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
mahdi sharifngad
0
Reputation points
answered
2026-10-10T15:41:15.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 2%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELV%3C/text%3E%3C/svg%3E)
Lucus-V
13,985
Reputation points Microsoft External Staff
Moderator
1 answer
I am locked out of my PC, and nothing that I do solves the issue. I cannot verify my account, because my initial email address is no longer valid. I need my account to reflect my current email address
I am locked out of my PC, and nothing that I do solves the issue. I cannot verify my account, because my initial email address is no longer valid. I need my account to reflect my current email address - and any validation requests to be sent…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-08T21:11:32.31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 21%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFS%3C/text%3E%3C/svg%3E)
Frank Sabella
0
Reputation points
commented
2026-10-10T06:24:58.49+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emma1-N
13,695
Reputation points Microsoft External Staff
Moderator
2 answers
Unlock Identity
i have already in pin i use to unlock my system, i also my camera is working fine but i can't setup my facial recognition
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-09T17:08:00+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 8%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEG%3C/text%3E%3C/svg%3E)
Emmanuel Gilles Quere
20
Reputation points
answered
2026-10-09T17:45:30.9633333+00:00
EmilyS726
272.9K
Reputation points
Independent Advisor
3 answers
i did an update and now my finger print scanner wont work
Finger print scanner wont work after update ..........................................................................................................................
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 94%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
4 answers
cannot finish setting up my pc
I have a new laptop and during the setup I put the wrong email in the microsoft setup and i cant access to change it it is asking for a pin
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-08T20:05:22.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 35%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Kevin Seymore
0
Reputation points
answered
2026-10-09T00:39:19.4866667+00:00
Manoel Barros
22,250
Reputation points
Independent Advisor
2 answers
Windows 10 Hello PIN at initial set up not responding.
On initial set up Windows 10 will not accept any keys at the stage of setting up Windows Hello PIN. Have rebooted and tried to enter via Personal and Work School user. Therefore cannot get to settings. Can you advise? Thanks
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-08T12:52:28.6266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 53%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EST%3C/text%3E%3C/svg%3E)
Simon Thompson
0
Reputation points
answered
2026-10-08T13:32:05.9166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
SD - IA
181.1K
Reputation points
Independent Advisor
1 answer
Why does it not sign me into Office apps after prompting me to sign in through windows hello and entering a PIN, which i do but it brings up error
Why does it not sign me into Office apps after prompting me to sign in through windows hello and entering a PIN, which i do but it brings up error
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-09-30T19:43:51.9633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 67%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBP%3C/text%3E%3C/svg%3E)
breejesh patel
0
Reputation points
commented
2026-10-08T07:37:26.54+00:00
Emma1-N
13,695
Reputation points Microsoft External Staff
Moderator
1 answer
Cannot sign in because windows is insisting on setting up a PIN but 30 day wait to reset security info.
Situation:- Updated my sons PC to new hardware and moved the boot drive across. Started ok but on logging in it stated "must reset up pin". Went to do this but recovery email address was incorrect (old address we no longer have access to). …
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 34%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
4 answers
enable windows hello PIN when grayed out
I want to enable (remove) Hello PIN sign-in feature. There is a button that says "remove this sign-in option" but it's grayed out.
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-07T14:16:54.9866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 22%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Angie Cowey
0
Reputation points
commented
2026-10-07T15:11:36.65+00:00
EmilyS726
272.9K
Reputation points
Independent Advisor
2 answers
I can’t sign
I tried every trick and does not work - I forgot my pin does not take letter so void
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-07T01:20:30.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 16%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDL%3C/text%3E%3C/svg%3E)
Damaris Lopez Connors
0
Reputation points
answered
2026-10-07T03:11:19.0433333+00:00
GsN5034 - IA
78,605
Reputation points
Independent Advisor
1 answer
No "Change your account name" in Control Panel? Windows 11
Why do I not have this option listed in my control panel? I don't want to just get rid of my first and last name, but set up a little display name for myself whenever I log in. Is there a way to fix this or get around it?
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-06T13:28:16.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 52%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKI%3C/text%3E%3C/svg%3E)
Karen Ishibella Taber
0
Reputation points
answered
2026-10-06T14:03:07.9833333+00:00
DaveM121
938.6K
Reputation points
Independent Advisor
2 answers
I need to update Microsoft Windows 10 to 11 but I can not sign into my PC anymore.
My son did a reboot into safe mode. It gave me a sign in screen for password. It would not take my password. Now I’m back to a blank screen again and I have no help. I’m <PII removed> and not good at this without a tech phone help or them…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-02T18:28:39.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 20%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Sherry Withrow
0
Reputation points
commented
2026-10-06T10:40:34.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
23,450
Reputation points Microsoft External Staff
Moderator
2 answers
PIN not recognized on home computer.Asks for admin. I am admin.
I’ve been hacked. Changed PW used on desktop. Did not change PIN. (It didn’t suggest it and I didn’t think of it) Now I can’t log in using PW and it doesn’t give me option to switch to using PW. Says an admin needs to unlock computer. But I am the admin…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-03T23:24:39.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 7.000000000000001%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Christine Marchell
0
Reputation points
commented
2026-10-05T16:53:18.05+00:00
GsN5034 - IA
78,605
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
Windows Hello not working
So, my Windows Hello isn't working and I cannot take it off because the case is grey and locked. But I cannot configure it either because every time I try to do so, the window/tab just opens and closes right away. Im stuck and my PC is going to get…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 68%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)