Billing, why do I keep getting charged for subscriptions I don't use ?

Question

Billing, why do I keep getting charged for subscriptions I don't use ?

Dave Reynolds 0

Subject: Request to Remove Duplicate Business Subscriptions and Refund Charges

Hello,

I currently have three Microsoft subscriptions 2 that are 365 Business subscriptions showing under my account. Two of these subscriptions were created in error and are tied to a tenant that I cannot access or manage. Because the tenant is corrupted, I am unable to cancel or remove these subscriptions myself.

I have been trying to resolve this for over three months, but the system will not allow me to delete the duplicate subscriptions. I am requesting the following:

Please remove the two business subscriptions that are not associated with my active tenant.

Please refund all charges associated with these two subscriptions, as I have not been able to use or access them.

I may choose to renew business services later, but I need these duplicate subscriptions removed so I can get control of my account and billing.

Thank you for your assistance. I appreciate your help in resolving this issue.

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Answer 1

Ryan-N 16,420 Microsoft External Staff Moderator

Hi David,

Welcome to the Microsoft Q&A forum.

First of all, I hope you understand that this forum is a community where users exchange and share information with one another. Moderators and other users on the forum are unable to directly assist you with making changes to your account information.

To cancel your Business subscription and request a refund, you will need to use the Global Administrator account (for example: ******@yourcompany.onmicrosoft.com) that Microsoft provided to you via email when you signed up for the business subscription.

You can then sign in to the Microsoft 365 Admin Center at admin.microsoft.com and cancel the subscription by following the instructions in the document below:

Cancel your Microsoft business subscription in the Microsoft 365 admin center | Microsoft Learn

If you would like to request a refund, you will need to contact Microsoft Billing Support for further assistance.

If you do not remember this account, you can check your inbox and search for the keyword ".onmicrosoft.com" to find previous emails related to your account or tenant.

If you are still unable to cancel the subscription, please provide me with the following information:

What error do you encounter when accessing the Microsoft 365 Admin Center?
Could you share the error code or a screenshot of the step where you are experiencing difficulty?

Please note: Before sharing any screenshots or information on the forum, please remove or conceal any personal information.

Based on this information, I will be able to assist you more effectively.

I look forward to hearing from you.

If the answer is helpful, please click "Yes" and kindly upvote it.

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Dave Reynolds 0 Reputation points

2026-10-16T14:31:55.8166667+00:00

Hello, and thank you for your assistance.

I appreciate the time spent responding to my questions. Unfortunately, I have exhausted every option available to me. I have: – Attempted to sign in with the Global Administrator account – Tried accessing the Microsoft 365 Admin Center – Followed the cancellation instructions – Contacted Microsoft Support by phone – Searched for any .onmicrosoft.com account. And yet Microsoft keeps billing for a subscription I have no idea where its at.

Despite all of this, I continue to receive the error: “Login is not supported for consumer users without business presence.”

This indicates that my tenant is corrupted and cannot be accessed or managed. Because I cannot log in, cannot cancel the subscription, and cannot reach a department capable of resolving the issue, I am unable to proceed any further.

At this point, the only remaining option is to dispute the charges with my bank and return to using my Proton email service for my business.

Thank you again for your time.

Regards, David
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Ryan-N 16,420 Reputation points Microsoft External Staff Moderator

2026-10-16T15:17:35.5733333+00:00

Hi Dave,

Thank you for your response.

You can only sign in to the Microsoft 365 Admin Center using a Business account.

To better assist you, I have sent you the information via Private Message.

Please check it when you have a chance.I look forward to hearing from you.