My email was compromised

leonora brisita 0 Reputation points
2026-10-15T10:39:24.1066667+00:00

Hello How can I get my email back . I'm being using it for almost 19 years and now I can't receive my emails . I need please assistance

Outlook | Web | Outlook.com | Email
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  1. GsN5034 - IA 78,875 Reputation points Independent Advisor
    2026-10-15T11:23:29.2333333+00:00

    Hello,

    What is the exact error message you receive when you sign in with your Microsoft Account here?

    Open a Private browsing tab on your mobile web browser and go to https://outlook.live.com/

    Has your username (email address), or password, or security information been changed by a hacker?

    Have you tried resetting your Microsoft Account Password?

    https://account.live.com/ResetPassword.aspx

    If you successfully reset your password and can sign in to Outlook but are no longer receiving new emails,

    • check your forwarding settings by going to Outlook Settings > Mail > Forwarding & IMAP.
    • Then review your inbox rules under Outlook Settings > Mail > Rules.

    If your incoming emails are being forwarded to an unfamiliar address, select “Stop forwarding” or turn off forwarding, then save your changes.

    Also, remove any rules you do not recognize and review your blocked senders list for addresses that should not be blocked.

    Let me know if you still need more help.

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  2. leonora brisita 0 Reputation points
    2026-10-15T10:43:29.7966667+00:00

    Can I do something from my phone to recover my compromised account mail

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  3. leonora brisita 0 Reputation points
    2026-10-15T10:42:53.2333333+00:00

    anything that I can do from my phone

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  4. AI answer

    2026-10-15T10:39:42.4033333+00:00

    If the account was compromised and email is no longer being received, use this recovery path:

    1. Run a full malware scan on the PC before changing the password. In Windows Security, open Virus and threat protection > Scan options > Full scan > Scan now.
    2. Change the password immediately. If sign-in no longer works, use the password reset flow.
    3. Check account settings that attackers commonly change:
      • Forwarding
      • Connected accounts
      • Automatic replies
    4. Check whether the account is temporarily blocked because of unusual sign-in activity. If it is blocked, unblocking requires a password reset.
    5. Check recent sign-in activity for the last 30 days on the Recent activity page to confirm whether unfamiliar devices or locations accessed the account.
    6. If email still cannot be sent or received after the account is secured, also check whether mailbox or cloud storage is full, because a full mailbox can block sending and receiving.
    7. If sign-in or recovery still fails, use the Microsoft account sign-in helper tool. It can provide self-help steps or an option to talk to an agent.

    Common signs of a compromised mailbox include suspicious inbox rules, missing or deleted email, suspicious messages in Sent Items or Deleted Items, frequent password changes, unexplained lockouts, and recently added external forwarding.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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