Cancelled long standing 365 subscription due to duplication when buying a new laptop in May 2026. Need existing data (on expired subscription) to be on the account with the laptop.

Question

Cancelled long standing 365 subscription due to duplication when buying a new laptop in May 2026. Need existing data (on expired subscription) to be on the account with the laptop.

Kulveer Johal 0

Hi there,

There was a period of overlap when I first bought this HP laptop from Currys from May 2026 until August 2026, before I realised I was paying for duplicate services. In August I realised the duplication (as the laptop came with a Microsoft package) Everything was fine since August (time of cancellation of subscription) until October (now), when I sent the laptop for repair and they did a factory reset.

According to your Q&A, the features attached to my old now expired subscription account - should automatically attach to the account set up on my new laptop. However, I cannot seem to access the OneDrive, attached to the expired subscription account. When I try, it tells me I need to create a new one. As far as I am aware the old account was under the same email [Moderator Note: Personal Info Removed]@gmail.com.

I tried using another a machine I have to access the old account - and whilst I was able to access the email to get a code, the two step verification on that device kept tripping on itself and I put in the last 4 digits of my phone number but it kept asking me to click and hold on a button, which would at varying speeds turn blue. It was marked as an Accessibility thing to keep the 'bots' out.

The information contained within those folders is critical for my current job hunt and other personal information. What I need is for the one drive folder which is attached to the account I unsubscribed to be moved to the new account under [Moderator Note: Personal Info Removed]@gmail.com as soon as possible.

Many thanks,

Kulveer/ Karvie

0 comments

1 answer

Your answer

Answer 1

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Hello Kulveer Johal,

I understand how urgent this is, especially because the OneDrive contains files needed for your job search.

Cancelling Microsoft 365 does not automatically transfer its OneDrive files to the account configured on a new or reset laptop. The files remain associated with the Microsoft account that originally stored them.

Here what you can try:

Please open an InPrivate or Incognito browser window and sign in directly to OneDrive using the account that held the cancelled subscription. If the files do not appear, sign out and check any other Microsoft accounts or aliases you may have used. On another device where Office is still signed in, you can also open Word or Excel and select File > Account to identify the connected account.

If access is restored, download or copy the files before making further account changes. You can then upload them to the OneDrive account used on the repaired laptop.

If the verification challenge is repeatedly failing, you may need Microsoft Support to investigate the account sign-in. Here is how to contact support:

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.

Open a website link - Contact - Microsoft Support
In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below.
In this section, you will need to sign in to your Microsoft account.
Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm
You can select " Chat with a support agent in your web browser " to access the chat window.

I hope you can get the support you need,

Have a nice day.