I have forgotten the password for my Microsoft account. I tried several times to sign in, but my account got locked

ilaya bharathi 0 Reputation points
2026-10-14T04:57:52.69+00:00

Hello Microsoft Support Team,

I have forgotten the password for my Microsoft account. I tried several times to sign in, but my account got locked due to multiple unsuccessful attempts.

I am the rightful owner of this account and would like to regain access to it. Please help me unlock my account and guide me through the password recovery process.

I am ready to provide any necessary information to verify my identity.

Thank you for your support.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. Estrella721 47,140 Reputation points Independent Advisor
    2026-10-14T05:35:30.25+00:00

    As this is a user to user community forum, we do not have access to individual Microsoft accounts.

    If your account was locked due to multiple failed sign-in attempts, check the scenarios in this guide that apply to your situation to unlock your account: https://support.microsoft.com/accounts-billing/manage/microsoft-account-has-been-locked

    If unsuccessful, you will need to fill out this account recovery form to regain access to your account: https://account.live.com/acsr

    Microsoft takes account security seriously, so the recovery process is fully automated to prevent unauthorized access. Complete the form using a device and location you've used before, and make sure to provide an accessible email address.

    Microsoft typically reviews recovery requests within 24 hours. If your request is successful, they’ll send instructions to help you recover your account.

    Help with the Microsoft account recovery form: https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    You can submit the form up to twice within a 24-hour period, so feel free to include any new details you remember each time until you recover your account.

    If the issue persists, let Microsoft know by filling out the reinstatement form here: https://www.microsoft.com/concern/AccountReinstatement

    Note: This is different from the account recovery form.

    Microsoft Team will review the reason your account was locked. If they determine that you are the rightful owner, they will reinstate your account. Please note that they typically respond within 48 to 72 hours. Be sure to check your junk and spam folders for their response.

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  2. AI answer

    2026-10-14T04:58:25.7166667+00:00

    Reset the forgotten password through Microsoft’s verification process, then use the sign-in helper or reinstatement link only if the account remains locked.

    Reset the password

    Since repeated password attempts have already locked the account, stop trying the old password and wait about 30 minutes before continuing; repeated attempts can maintain a temporary lock.^1^

    1. Open the Microsoft account sign-in page and select Forgotten your password?
    2. Enter the email address, phone number, or Skype name associated with the account.
    3. Choose the recovery email address or phone number where Microsoft should send a security code.
    4. Enter the requested part of that address or phone number, then select Get code.
    5. Enter the code and create a new, unique password.^2^
    6. Sign in once with the new password from a familiar device and network.

    If no verification method appears, you cannot access the listed methods, or you do not recognize them, use Microsoft’s sign-in helper. It checks the account details and directs you to the appropriate recovery action.^3^

    If the account still says “locked”

    The required action depends on what appears on the lock screen:

    • A security-code or “Let’s prove you’re human” prompt appears: complete that verification and follow the displayed unlock instructions.
    • The screen provides a link beginning with aka.ms/: this is a reinstatement case rather than an ordinary forgotten-password reset. Open that exact link and submit the requested account information. A Microsoft Online Safety agent will review it and respond by email. Submit only one request because additional submissions can delay review.^4^
    • No applicable recovery or reinstatement option appears: run the sign-in helper rather than continuing password attempts.^3^

    Microsoft support personnel cannot manually disclose or change account details without completing the official identity-verification process.^4^ Do not post passwords, verification codes, billing details, or other identifying information in this public forum.

    If this is actually a work or school Microsoft 365 account, these consumer-account steps do not apply; contact the organization’s IT administrator for a password reset.^3^

    References

    1. I have done account recovery and im signing in again but won't log in - Microsoft Q&A
    2. Reset a forgotten Microsoft account password | Microsoft Support
    3. I can't sign in to my Microsoft account | Microsoft Support
    4. Microsoft account has been locked | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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