Select button is no longer available to delete junk mail in mass quantities

Question

Select button is no longer available to delete junk mail in mass quantities

BRADFORD PEARCE 10

I recently noticed that my button called "Select" in my Junk mail folder is no longer available. This is the tool that brings up a check box for each email and you can either select all emails from the main box at the top of the email list or you can select individual emails to select and chose what to do with the email. The Select tool is missing in both Outlook and OWA. My Outlook is version "Microsoft Office LTSC Professional Plus 2024".

I have read many of the complaints about the Select button no longer being available in Outlook and OWA and the suggestions to correct it, but none have worked.

How do I get the Select button back? This is a much needed tool when I get so much junk mail every day.

Thank you.

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Answer 1

Hi, BRADFORD PEARCE

This appears to be a recent Outlook interface change rather than a problem with your Office installation. The message checkboxes are now hidden until selection mode is enabled, and there is currently no setting to keep them permanently visible.

Here are some suggestions you can try:

In Outlook on the web, open Junk Email and look beside the folder name for a small square Select icon. Select it to display the checkboxes, then use the top checkbox to select all messages.

If the icon is also missing, place the pointer inside the message list and press Ctrl+A, then press Delete. This shortcut has worked for the same recent issue.

To remove everything without selecting messages individually, right-click Junk Email and choose Empty folder. In Outlook on the web, you may instead see Delete all at the top.

Since the control is missing in both Outlook and OWA, reinstalling Office is unlikely to help. If none of these options appears, use Help > Feedback in OWA to report the interface problem.