Sending an email

Question

Sending an email

Scott McKnight 0

I can receive emails, I can respond to emails, but if I compose a new email live.com will kick it back asking me if I want to try another server, even though I am signed in, as I am now, there is always a window open at the top right of my screen that states in need to enter my password, when entering my password, I have had for years, it tells me it is not the correct password, yet it accepts my finger print to sign, but still cannot send a new email

0 comments

1 answer

Your answer

Answer 1

To better understand what's happening, could you please clarify a few details? Are you accessing your email through Outlook.com in a web browser, the Outlook desktop application, or another email application such as Windows Mail or Apple Mail?

When you're asked to try another server, what is the exact error message? If possible, please share a screenshot. Does the password prompt appear inside your email application, in your web browser, or as a Windows security notification?

Please open https://outlook.live.com/mail/ directly in your browser and try composing a new email addressed to yourself. If you can send the message successfully from the website, this would suggest that the problem is related to the email application's configuration or authentication rather than your Microsoft account's ability to send messages.

Also, signing in using your fingerprint does not necessarily mean your Microsoft account password is being accepted, since fingerprint authentication may use Windows Hello or a passkey.

Please share your findings to determine the appropriate next step without making unnecessary changes to your account.