Cannot get into my locked laptop….help

Ginny Phillips 0 Reputation points
2026-10-13T20:22:00.38+00:00

Tried to get into my laptop…told me incorrect code was tried…I did not do this…how do I unlock it…

Windows for home | Windows 11 | Accounts, profiles, and login
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  1. Manoel Barros 22,250 Reputation points Independent Advisor
    2026-10-13T23:47:18.4733333+00:00

    Hi!

    First, it is important to know exactly what the code is. What specific error message appears on the lock screen? Please take a photo and attach it to the thread (be sure to remove any personal information).

    It is also important to know:

    1. Has the laptop undergone any maintenance or had any parts replaced recently?
    2. Have there been any changes to security information, passwords, or other account details?
    3. Did the problem occur after an update or the installation of an app?

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