recover email

Question

Samuel King 0

how do I recover my email? my password has no problem, it's an old phone number I dont have anymore that block me from accessing my account.

Thank you

John Jefferson Doyon 89,925 Reputation points Independent Advisor

2026-10-11T21:06:30.7066667+00:00

Hi, @Samuel King

This forum is public, no one from here has access to your Microsoft account.

Have you already selected "I don't have any of these" when it asks to send a verification code to your old phone number, then continued with the account recovery form that appears?

Thanks!
Samuel King 0 Reputation points

2026-10-16T02:01:26.3366667+00:00

thank you for your help, I already did that, tried recovery with email more than 10 times, it ask over 20 questions about information that are extremely old, any way to remove that phone number, it never served any use anyway.

Your answer

John Jefferson Doyon 89,925 Reputation points Independent Advisor

2026-10-11T21:06:30.7066667+00:00

Hi, @Samuel King

This forum is public, no one from here has access to your Microsoft account.

Have you already selected "I don't have any of these" when it asks to send a verification code to your old phone number, then continued with the account recovery form that appears?

Thanks!
Samuel King 0 Reputation points

2026-10-16T02:01:26.3366667+00:00

thank you for your help, I already did that, tried recovery with email more than 10 times, it ask over 20 questions about information that are extremely old, any way to remove that phone number, it never served any use anyway.