CASE NUMBER [PII removed]

Nancy Lim 0 Reputation points
2026-10-06T10:59:29.06+00:00

please contact me. unable to log in to continue your support

Microsoft 365 and Office | Other
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  1. Bob Jones AKA CyberTaz MVP 437.8K Reputation points
    2026-10-07T00:15:52.8166667+00:00

    Further to the reply from Stefan, no legitimate contributor here will contact you other than through this venue.

    Users are discouraged fro providing any personal information because the public forums are open to the bad guys as well as the good ones. The forum owners do the best they can to discourage the bad ones from posting or by deleting those postings but cannot prevent what the visitors see.

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  2. Stefan Blom 353.8K Reputation points MVP Volunteer Moderator
    2026-10-06T13:48:10.5533333+00:00

    You have posted in Q&A, which is a user-to-user discussion forum (hosted by Microsoft). Nobody here can contact Microsoft support on your behalf. You will have to contact support again via the chat at https://support.microsoft.com/contactus . Good luck.

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  3. AI answer

    2026-10-06T10:59:40.87+00:00

    Use the Microsoft sign-in helper first. It checks the account details entered and tells what action is needed to restore access.

    If sign-in to the support page keeps looping, try these steps:

    1. Open a private or incognito browser window.
    2. Go directly to Microsoft support and try signing in again.
    3. Sign out of all Microsoft sessions from account.microsoft.com, restart the browser, and retry.
    4. Temporarily disable browser extensions, especially ad blockers or privacy extensions.
    5. Try Microsoft Edge if the issue happens in another browser.

    If access still fails, use Contact Microsoft Support, enter the problem, select Get Help, and then Contact Support.

    Important: Microsoft support agents cannot send password reset links or access and change account details.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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